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About the Role
As the first point of contact for our Consulting Suites, you'll play an integral role in delivering service that makes patients feel welcomed, informed and cared for. You'll be responsible for coordinating appointments, managing medical administration, supporting billing processes, preparing medical correspondence and working closely with clinical and administrative teams across the hospital to ensure patients receive seamless, high-quality care. You'll build trusted relationships with our Visiting Medical Officers (VMOs) while working collaboratively with Admissions, Billing, Day Program, Outpatient and Inpatient teams to ensure information flows efficiently and patients receive coordinated and efficient care.
Responsibilities
- Coordinating appointments
- Managing medical administration
- Supporting billing processes
- Preparing medical correspondence
- Working closely with clinical and administrative teams across the hospital
- Building trusted relationships with Visiting Medical Officers (VMOs)
- Collaborating with Admissions, Billing, Day Program, Outpatient and Inpatient teams
Requirements
- Previous experience working in a health or medical services environment
- Demonstrated commitment to delivering outstanding customer service
- Excellent communication and interpersonal skills with the ability to build positive relationships with patients, VMOs and colleagues
- Strong organisational skills with the ability to manage competing priorities while maintaining accuracy and attention to detail
- Proven ability to work both independently and collaboratively within a team
- Well-developed problem-solving skills and a proactive approach to identifying and resolving issues
- Intermediate proficiency in Microsoft Office 365 applications
- Previous experience as a Medical Receptionist or Medical Administration Officer within a specialist practice, medical centre or hospital (desirable)
- Experience using medical practice management software and electronic patient record systems (desirable)
- Knowledge of medical terminology (desirable)
- Must provide or complete a National Police Check conducted within the previous 12 months
- Ramsay may require a Working-With-Children Check and proof of immunisation against infectious diseases, according to the role
Skills
- Communication skills
- Interpersonal skills
- Organisational skills
- Problem-solving skills
- Microsoft Office 365 proficiency
Location
- Hornsby
Work Type
- Permanent part-time
Experience Level
- Based on experience level and qualifications
Education Level
- Based on experience level and qualifications
Salary/Compensations
- AUD 32.30 - AUD 32.30 - hourly
Benefits
- Recognition programs
- Employee referral bonuses
- Scholarships
- Free access to LinkedIn Learning
- Ramsay Leadership Academy
- Ramsay Rewards (exclusive deals at 100+ retailers, restaurants, travel providers)
- Lower hospital cover costs
- Higher extras limits on services like General and Major Dental
- Pharmacy and allied health discounts
- Flexible rostering options
- Flexible leave
- Free, confidential counselling and wellbeing support 24/7
- Salary packaging
- Novated leasing
- Discounts on leisure travel, gyms and lifestyle services
About the Company
- Mt Wilga Private Rehabilitation Hospital is part of Ramsay Health Care, a leader in private healthcare delivering high-quality care to millions of people each year through a network of hospitals, clinics and services in Australia, Europe and the United Kingdom.
- At Ramsay Health Care, “people caring for people” is at the heart of everything we do.
- Australia’s largest private hospital operator, with over 74 sites and 35,000 staff.
- A values-led workplace where you’ll be supported personally and professionally.
- A place with flexible, permanent and career-growth opportunities nationwide.
Equal Opportunity
- Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.