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About the Role

The Manager, Cloud & Platform Operations leads UNSW’s enterprise cloud and platform services across public cloud, private cloud and on-premises environments. You will set the operational direction, standards, roadmaps and investment priorities needed to deliver secure, reliable, resilient and cost-effective services. You will also strengthen automation, operational maturity and the early identification and management of service risk.

Responsibilities

Lead cloud and platform operations across UNSW’s public cloud, private cloud and on-premises environments, with accountability for service performance, availability, resilience, lifecycle management and customer outcomes.
Set the strategic direction, governance, operational standards and long-term roadmap for cloud and platform operations, aligned with University priorities.
Provide enterprise leadership for operational resilience, major incident response, continuity, disaster recovery, security, risk and service assurance.
Lead the operational readiness and transition of new and changed services, while strengthening automation, standardisation, monitoring, problem management and preventative maintenance.
Provide financial and commercial stewardship through budgeting, forecasting, investment prioritisation, vendor management and cost optimisation.
Build strong relationships across UNSW and with technology partners, manage supplier performance and influence vendor roadmaps, service models and partnership outcomes.
Develop team capability and foster a high-performing, accountable and customer-focused culture committed to service excellence and continuous improvement.
Align with and actively demonstrate the Code of Conduct and Values.
Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

Requirements

Tertiary qualifications in Information Technology or a related discipline, or an equivalent level of knowledge and experience.
More than 10 years’ experience leading cloud or infrastructure operations in a complex enterprise environment, including public, private and hybrid services.
Demonstrated success developing service roadmaps, operating models, governance and investment priorities, and leading significant operational transformation or technology uplift.
Qualifications or extensive practical experience in modern service management frameworks and practices such as ITIL, SIAM, DevOps, Agile and platform operations.
Experience participating in on-call leadership arrangements and leading major incident response, service restoration and stakeholder communications.
Strong commercial and financial management capability across operational budgets, forecasting, investment planning, vendors, contracts and cost optimisation.
Sound understanding of cyber security, privacy, risk and compliance requirements and how to embed them into day-to-day operations.
Strong people leadership, stakeholder management and communication skills, including the ability to influence senior stakeholders, align technical teams and partners, and resolve competing priorities.
An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
Knowledge of health and safety responsibilities, including psychosocial and physical health and safety, and commitment to attending relevant training.

Skills

Cloud operations
Platform operations
Public cloud
Private cloud
On-premises environments
Automation
Operational maturity
Risk management
Service management frameworks
ITIL
SIAM
DevOps
Agile
Financial management
Commercial management
Vendor management
Cyber security
Privacy
Risk
Compliance
People leadership
Stakeholder management
Communication skills

Location

Kensington, Sydney

Work Type

Full time
Hybrid

Experience Level

Manager
More than 10 years’ experience leading cloud or infrastructure operations

Education Level

Tertiary qualifications in Information Technology or a related discipline, or an equivalent level of knowledge and experience

Salary/Compensations

Excellent salary package available

Benefits

Flexible Working Options (work from home, flexible hours etc)
Career development opportunities
17% Superannuation contributions and additional leave loading payments
Additional 3 days of leave over Christmas period
Discounts and entitlements (retail, education, fitness)

About the Company

UNSW is a top 20 university globally and a member of Australia’s prestigious Group of Eight.
We are a large organisation with a diverse and talented community, driven to be thoughtful, practical, and purposeful in all we do.

Equal Opportunity

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.