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About the Role

NBCUniversal is seeking an operational leader to implement AI capabilities within Global Media Operations (GMO). This role will deploy AI-driven technologies to reduce manual touchpoints, power automation and innovation, increase productivity, improve scalability, and support 24x7 operational teams. The ideal candidate has foundational experience in the media industry, a passion for AI and automation, understands operational workflows, collaborates effectively, and communicates across multiple organizational levels.

Responsibilities

Identify and prioritize AI and automation opportunities within GMO by defining problem statements, clarifying jobs-to-be-done, quantifying current costs, and articulating a clear value proposition in alignment with our LRP
Help define GMO’s AI strategy and next-generation content supply chain by building a reference architecture and defining agents and sub-agents
Lead teams of knowledge workers and builders to create workflows, skills, and agents within approved platforms
Lead the end-to-end delivery of AI and automation solutions across the project lifecycle
Lead the operational rollout of AI solutions, including SOP development, user training, and adoption measurement
Partner cross-functionally with Product, Engineering, and other O&T teams to deliver integrated, scalable, and secure AI solutions aligned to NBCUniversal’s enterprise governance standards
Engage external vendors to scope AI and automation solutions, while maintaining strong relationships to stay current on evolving capabilities
Act as a liaison to NBCUniversal’s Enterprise AI organization to leverage training, accelerators, and best practices while contributing to broader AI enablement initiatives
All other duties as assigned

Requirements

Bachelor’s degree in a media-related field preferred
12+ years of relevant experience in media, with experience delivering complex operational or automation projects
2+ years of relevant experience owning a portfolio of initiatives and prioritizing work based on business impact
Demonstrated ability to influence product roadmaps and align cross-functional stakeholders
Strong proficiency in workflow documentation, technical analysis, project management, and product roadmaps
Strong executive communication skills with the ability to translate complex initiatives into business value
Background in television, film, or digital media distribution
Experience with project management and workflow systems and tools (Lucidchart, Airtable, Smartsheet, Microsoft Office 365)
Acute attention to detail
Good interpersonal communication skills
Comfortable compiling regular updates and presentations for an executive level audience
Able to work well in groups or teams
Highly organized
Availability to work flexible hours, including occasional off-hours, weekends, and holidays, to support 24x7 Operations
Able to easily ‘translate’ operational requirements to technical audiences

Skills

AI
Automation
Workflow documentation
Technical analysis
Project management
Product roadmaps
Executive communication
Media industry experience
Operational workflows
Collaboration
Communication across multiple levels
AI tooling
Business acumen
Project management systems
Workflow systems

Location

Hybrid

Work Type

Hybrid

Experience Level

12+ years of relevant experience in media
2+ years of relevant experience owning a portfolio of initiatives

Education Level

Bachelor’s degree in a media-related field preferred

Salary/Compensations

$140,000 - $160,000 (bonus eligible)

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Paid leave
Tuition reimbursement
Variety of other discounts and perks

About the Company

NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content distributed across film, television, and streaming, and brought to life through global theme park destinations, consumer products, and experiences.
We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock.
We produce and distribute premier filmed entertainment and programming through powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner.
We operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort and Universal Studios Hollywood.
NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work.
We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities.
We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Equal Opportunity

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].