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About the Role

Credit and Fraud Risk (CFR) is a global function responsible for making sound credit and fraud risk decisions to drive growth and innovation. The team leverages technology and advanced computing techniques to enhance risk decisions and provide real-time customer communications and fraud servicing. This role involves managing risks across the customer lifecycle for consumer and commercial businesses globally, developing data capabilities, building decision-making frameworks, creating machine learning models, and improving customer servicing strategies.

Responsibilities

Partnering with Digital Product and Business Unit teams to provide insights for product development and marketing investment decisions.
Providing analytical solutions to help leadership evaluate and drive business performance.
Collaborating to design and implement strategies based on statistical, financial, and economic analysis.
Providing analytical support for billing, revenue growth, profitability, and customer experience through diverse projects.
Integrating new data sources and capabilities to drive key business decisions.

Requirements

Currently enrolled in a full-time bachelor’s degree program.
Bachelor’s degree candidates with an expected graduation date between December 2027 and June 2028.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Skills

Passion for improving end-to-end customer experience, innovation and customer first thinking
Strong interest in digital space and ability to collaborate with technology and product partners
Entrepreneurial problem solver who’s organized, has great attention to detail, and can multi-task while still taking into account the big picture
Strong analytical and decision-making skills
Ability to compile, analyze, research, and link complex issues
Demonstrated ability to work effectively and collaboratively in high pressure situations
Ability to handle multiple priority assignments simultaneously
Self-starter
Excellent written and verbal skills
Ability to effectively communicate at all levels
Willingness to learn and master new systems
Knowledge of MS Office applications
Knowledge of SQL, SAS, Java, Hive, Yellow Brick, or Python is a plus

Work Type

hybrid
virtual

Education Level

Bachelor's degree

Salary/Compensations

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Benefits

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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