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About the Role
As a Contact Center Representative at Velocity, you will be the first point of contact for members, providing exceptional service, resolving financial matters, and educating them about products and services to enhance their financial well-being.
Responsibilities
- Serve as the primary point of contact for members.
- Provide exceptional service.
- Resolve financial matters.
- Educate members about products and services.
Requirements
- High school diploma or equivalent required.
- One year of direct customer service experience required.
- One year of call center experience preferred.
- Previous experience working in a financial institution or credit union call center preferred.
- Excellent verbal, written, and active listening skills.
- Strong computer proficiency and experience using common office applications and equipment.
- Passion for helping others and delivering exceptional member experiences.
- Ability to work in a fast-paced environment with strong attention to detail.
- Strong problem-solving skills with the ability to research issues, resolve concerns, and determine when escalation is appropriate.
- Adaptable team player who values collaboration, knowledge sharing, feedback, and continuous learning.
- Flexibility to work department hours, including Saturdays.
Skills
- Verbal communication
- Written communication
- Active listening
- Computer proficiency
- Problem-solving
- Attention to detail
- Collaboration
Location
- Austin, TX
Work Type
- Full Time
- Onsite
Experience Level
- One year of direct customer service experience
- One year of call center experience preferred
- Previous experience working in a financial institution or credit union call center preferred
Education Level
- High school diploma or equivalent
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Flexible spending accounts
- Generous paid time off
- Company-paid life insurance
- Company-paid disability insurance
- Referral bonuses
- Paid holidays
- Discounted gym membership
- Tuition reimbursement
- Training and ongoing coaching
- Opportunities for career growth
- Employee reward and recognition system
- Employee and family events
About the Company
- Velocity's mission is to provide members personalized service and unique value as their local banking alternative.
- The company culture is rooted in empathy, collaboration, and a shared sense of purpose.
- Velocity believes in meeting people where they are, staying curious, and working together to create better outcomes.
- The company strives to make a positive impact on members, their families, and the communities they serve.
- Velocity stands by the credit union philosophy of People Helping People.
Equal Opportunity
- Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.