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About the Role

Lead with impact and shape the future of client partnerships. As Vice President, Client Management, you will drive growth, strengthen client relationships, and lead high-performing teams to deliver meaningful outcomes for clients and the business. You will play a critical role on the Market’s Senior Executive team, helping translate strategy into results while fostering a culture of collaboration, accountability, and innovation.

Responsibilities

Own account management performance, driving persistency, growth, and earnings across the market.
Develop and execute strategic plans that improve client retention and expand product solutions.
Lead and coach client management teams to deliver strong day-to-day execution and long-term results.
Monitor key metrics and dashboards to identify trends, risks, and opportunities for improvement.
Strengthen market reputation through consultative engagement and value-driven client solutions.
Partner with underwriting and cross-functional teams to optimize financial outcomes and client strategies.
Drive renewal, retention, and bid prevention strategies to sustain long-term client relationships.
Build and maintain strong producer and industry relationships to support business growth.
Lead talent strategy by coaching leaders, developing successors, and building a strong pipeline of talent.

Requirements

Minimum 5 years of industry-related experience.
Minimum 3 years of people leadership or management experience.
Demonstrated experience driving growth, retention, and financial performance.
Strong analytical and strategic thinking skills.
Proven ability to lead teams, influence stakeholders, and deliver results.
If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Skills

Analytical skills
Strategic thinking skills
Leadership skills
Team management
Stakeholder influence
Consultative client management

Work Type

Remote

Experience Level

Manager
5 years of industry-related experience
3 years of people leadership or management experience

Education Level

Bachelor's degree

Salary/Compensations

Eligible to participate in an incentive compensation plan

Benefits

Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
18 days of paid time off per year
Paid holidays
Leaves of absence

About the Company

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.
Our people make all the difference in our success.

Equal Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.