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About the Role

The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to customers, including installation and/or service of commercial food equipment. Requires routine work schedule with on-call, after-hours, holiday, and weekend on-site repair support.

Responsibilities

• Installs mechanical and electrical commercial food equipment and assists in more advanced installs.
• Maintains, diagnoses, and repairs basic mechanical commercial food equipment.
• Interprets and follows schematic diagrams.
• Demonstrates knowledge of sequence of operations for multiple operating modes.
• Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
• Implements and supports standard operating procedures outlined in safety manuals.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows company's safe driving and other applicable policies.

Requirements

• High school diploma or GED and 2-4 years of electrical and mechanical experience.
• High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification.
• Vocational certificate in HVACR.
• Associate’s degree or Vocational Certificate is preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
• Mechanical aptitude to operate and troubleshoot equipment.
• Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.).
• Highly professional demeanor with excellent telephone skills and etiquette.
• Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
• Fundamental role in finding ways to address all types of problems.
• Learns to keep the organization safe from different risks.
• Ability to read and interpret standard service manuals and mechanical diagrams.
• Sustains understanding of parts stocking and identification methods, practices, and procedures.
• Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
• Compiles and summarizes data for supervisor and/or branch manager.
• Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.
• Meets productivity standards.
• Completes work in timely manner.
• Strives to increase productivity.
• Works quickly.
• Consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction.
• Takes responsibility for own actions.
• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Able to build morale and group commitments to goals and objectives.
• Supports everyone's efforts to succeed.
• Recognizes accomplishments of other team members.
• Keeps commitments.
• Commits to extended hours of work when necessary to reach goals.
• Completes tasks on time.
• Ability to read and understand safety guidelines of the business.
• Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
• Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
• Demonstrates a comprehensive knowledge of company products and services.
• Completes required safety training.
• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• Demonstrated ability to communicate orally with individuals from within and outside the organization.
• Demonstrates crisis/conflict resolution skills.
• Ability to self-motivate and take direction from senior technicians and management.
• Thrives in multi-tasking environment and can adjust priorities quickly.
• Lift up to 75 lbs with or without assistance.
• Climb up to 10 ft with an A-frame ladder.
• Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet.
• Extensive walking 3-5 miles / day.
• Extensive driving 5-6 hours/day.
• Kneel, squat, bend, push/pull.
• Move in different positions to accomplish tasks in various environments including tight and confined spaces.
• Operate motor vehicles or heavy equipment.
• Operate machinery and/or power tools.

Skills

• Mechanical aptitude
• Electrical aptitude
• Troubleshooting
• Customer service
• Technical and analytical skills
• Basic math
• Windows applications
• Microsoft Office (Word, Excel)
• Quality control
• Time management
• Communication skills
• Crisis/conflict resolution
• Self-motivation

Location

• Troy, Ohio

Work Type

• On-site
• Full-time

Experience Level

• 2-4 years of electrical and mechanical experience
• 0-2 years of HVACR service experience

Education Level

• High school diploma or GED
• Vocational certificate in HVACR
• Associate’s degree

About the Company

• ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries.
• The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems.
• ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures.
• The company was incorporated in 2001 and is based in Troy, Ohio.
• ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Equal Opportunity

• ITW is an equal opportunity employer.
• We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
• As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.