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About the Role

The Senior Architect, Enterprise Servicing shapes the enterprise architecture for an end-to-end member/patient servicing experience across digital self-service, contact center/voice, and supporting operational workflows. This role defines horizontal servicing capabilities, aligns line-of-business initiatives to the target state, and drives value-based roadmaps that improve customer experience, advocate effectiveness, and cost-to-serve.

Responsibilities

Define target-state architectures, roadmaps, and reference patterns
Drive enterprise alignment by clarifying trade-offs, dependencies, and sequencing
Shape omnichannel servicing patterns and AI-enabled capabilities
Optimize portfolio investments for value, scalability, and sustainability
Communicate architecture direction clearly to executive and technical audiences
Enable adoption through guardrails, patterns, coaching, and partnership

Requirements

8+ years in software engineering, infrastructure, or architecture
Proven enterprise architecture experience (target states, capability maps, standards, multi-year roadmaps)
Demonstrated ability to influence enterprise decisions across business and technology teams
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home.

Skills

Strategic mindset and systems thinking
Strong influence and executive communication skills
Ability to operate in ambiguity and manage complexity
Results-oriented leadership with a collaborative, problem-solving mindset
Healthcare and servicing domain experience
AI capabilities delivered to production
CCaaS / voice platforms and omnichannel servicing
Workforce management, knowledge transformation, and service orchestration

Location

Remote

Work Type

Full-time

Experience Level

Senior Contributor
8+ years

Education Level

Bachelor’s degree in Computer Science, Engineering, or related field (advanced degree preferred)

Salary/Compensations

139,900 - 233,100 USD / yearly

Benefits

Annual bonus plan
Long term incentive plan
Medical, vision, dental, and well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
18 days of paid time off per year
Paid holidays
Leaves of absence

About the Company

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Equal Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.