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About the Role

Floor Managers lead Front of House (FOH) members to ensure a warm, welcoming, efficient, and profitable operation. They manage daily operations and longer-term projects, uphold high standards, and foster a positive environment for guests and staff.

Responsibilities

• Ensure excellent overall store performance.
• Manage profit and loss through cash control, inventory management, labor management, scheduling, and financial report review.
• Maintain an "A" health inspection rating.
• Minimize Fair Workweek premiums.
• Maintain satisfactory Secret Shopper and Steritech averages.
• Provide excellent customer service.
• Take customer orders, ensure fast and accurate service, and maintain positive guest relations.
• Answer customer questions and provide information on store policies and preparation processes.
• Resolve guest complaints or concerns.
• Effectively train, supervise, and mentor all bar staff members.
• Hold employees accountable to Company standards using the corrective action process.
• Conduct performance appraisals.
• Celebrate employee successes.
• Lead by example.
• Delegate fairly and appropriately.
• Encourage employee skill development and growth within the Company.
• Work as a team member to support other employees.
• Follow the direction of your GM/DM.
• Communicate challenges and successes.
• Be respectful of all guests, employees, vendors, and supervisors.
• Take ownership over assigned tasks.
• Hold self to the highest standard of performance.
• Be knowledgeable of and adhere to all Company standards.
• Be knowledgeable of and adhere to FGNY House Rules and the Employee Handbook.
• Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes.
• Follow responsible alcohol service guidelines.
• Verify legal drinking age by checking identification for customers appearing under 30.
• Maintain expert knowledge of all bar offerings.
• Take guest orders and input them into the POS with 100% accuracy.
• Handle guests' special dietary needs, allergies, or requests with sensitivity.
• Attend mandatory meetings, including staff and leadership meetings.
• Perform opening and closing duties to Company standards.
• Perform other duties as assigned by your supervisor.

Requirements

• Must be 21 years of age or older.
• Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for up to 10 hours per shift with breaks.
• Ability to function in a fast-paced and noisy environment.
• Tolerance to temperature fluctuations.
• Ability to work with hazardous substances such as hot oil.
• Ability to read, write, speak, and understand basic English.
• Ability to communicate clearly.
• Ability to lead a team effectively.
• Proficiency with basic computer systems, such as cash registers.
• Possess finger dexterity.
• Possess close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Available to work nights, weekends, holidays, and variable schedules as needed.
• Maintain general knowledge of FGNY: locations, transportation, management team, etc.
• Adhere to Company policies and procedures, as well as City, State, and Federal laws and mandates.

Skills

• Leadership
• Teamwork
• Communication
• Customer Service
• Problem-Solving
• Beverage Preparation
• Alcohol Service
• POS Operation
• Inventory Management
• Financial Management