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About the Role

The Patient Care Coordinator (PCC) coordinates daily desk operations in the dental clinic, providing excellent customer service to patients and students. This role ensures a positive patient experience from initial contact through treatment completion, acting as the primary point of contact for patients within the Clinic Group Practices.

Responsibilities

• Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility.
• Update the student appointment book with cancellations and no-shows.
• Monitor student attendance and student patient roster.
• Perform check-out duties, process patient walk-outs, and notify patients of required payments.
• Document patient communications in the Electronic Health Record.
• Perform End of Day closing duties and run End of the Day reports.
• Evaluate patient accounts, collect payments, prepare adjustments, and allocate funds.
• Collaborate with the Clinical Practice Leader (CPL) to support the Group Practice team with patient care management.
• Meet at least weekly with CPL to review student compliance.
• Respond to emails and voicemails in a timely fashion.
• Promote hospitality and respect for all patients, students, and faculty.
• Collect and send additional information requested by insurance companies.
• Run assigned reports to control patients and Accounts Receivable balances.
• Communicate with the lab coordinator to clarify any financial holds.
• Monitor student entering and obtaining faculty approval of daily codes and notes.
• Communicate with patients to minimize or resolve issues before escalation.
• Report escalated patient issues to the Director of Clinical Operations.
• Schedule Uber transportation for patients when required.
• Safeguard patient privacy and confidentiality.
• Answer phones expeditiously and communicate effectively with callers.
• Participate in periodic huddles with the clinic team.
• Perform other duties assigned in support of clinic operations and patient care services.

Requirements

• High school diploma or equivalent (GED) required.
• Experience in a dental office preferred.
• General administrative duties required.
• Proficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook required.
• Strong attention to details required.
• Effectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines required.
• Accuracy and productivity in completing tasks required.
• Customer service and team orientation required.
• Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required.
• Demonstrated proficiency in communication (written and verbal) required.
• Accurate data entry skills required.
• Experience with AxiUm computer program entry is desirable.
• Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
• Must be available for work during the hours assigned for student instruction and practice development.
• Fluent in English.
• Able to lift up to 5 lbs.

Skills

• Microsoft Office Suite
• Word
• PowerPoint
• Outlook
• Attention to detail
• Task management
• Organization
• Project balancing
• Deadline management
• Accuracy
• Productivity
• Customer service
• Teamwork
• Relationship building
• Written communication
• Verbal communication
• Data entry
• AxiUm
• Confidentiality
• HIPAA
• Spanish speaking

Location

• Onsite

Work Type

• Full-time

Experience Level

• Preferred dental office experience

Education Level

• High school diploma or equivalent (GED)

Salary/Compensations

• USD $44,427.00/Yr. - USD $55,535.00/Yr.

About the Company

• Touro College of Dental Medicine