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About the Role

This role is responsible for the strategic and operational oversight of the bank’s relationships with Fiserv and FIS, ensuring vendor performance aligns with contractual obligations, financial expectations, and strategic goals. The ideal candidate will have strong experience in vendor management, financial tracking, and cross-functional coordination.

Responsibilities

• Serve as the primary point of contact and internal SME for all matters related to Fiserv and FIS.
• Act as a primary intake funnel for all contract requests related to FIS and Fiserv, maintaining routine communication with Sourcing weekly to review net-new requests.
• Maintain strong, collaborative relationships with vendor account teams and internal stakeholders.
• Monitor vendor performance against SLAs, KPIs, and contractual obligations.
• Coordinate data collection for QBRs and ongoing monitoring requirements.
• Facilitate regular business reviews and escalation management.
• Manage intake and triage of all requests for net new contracts, amendments, renewals, and terminations.
• Coordinate monthly and quarterly invoicing processes with vendors and internal teams.
• Partner with Finance to track actual spend against forecast and budget.
• Identify and resolve discrepancies in billing and ensure timely payment processing.
• Support annual budgeting and forecasting cycles with vendor cost inputs.
• Raise and manage purchase order (PO) requisitions for all vendor-related spend.
• Ensure alignment of PO values with contract terms and forecasted spend.
• Track PO lifecycle and ensure timely approvals and renewals.
• Participate in the development and maintenance of dashboards and reports on vendor performance, spend, and contract status.
• Support internal audits and regulatory reviews related to vendor oversight.
• Ensure compliance with internal policies and external regulations (e.g., FFIEC, OCC).
• Analyze and resolve problems pertaining to billing and invoicing.
• Perform special projects, and additional duties and responsibilities as required.
• Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent education level.
• Minimum 4+ Years of vendor relations and analytic experience.
• Ability to build and maintain strong working relationships both internal and external.
• Demonstrate strong interpersonal and communication skills to manage vendor relationships.
• Skilled in navigating competing priorities and aligning stakeholders toward shared goals.
• Capable of understanding the broader business context behind vendor relationships and financial oversight.
• Able to anticipate downstream impacts of contract changes, budget shifts, or vendor performance issues.
• Skilled in communicating complex vendor or financial issues clearly to both technical and non-technical audiences.
• Able to influence vendor behavior and internal decision-making through data-driven insights and relationship management.
• High level of accuracy in reviewing contracts, invoices, and financial reports.
• Ability to spot inconsistencies or risks in documentation and escalate appropriately.
• Uses sound judgment to resolve billing discrepancies and vendor issues independently.
• Applies critical thinking to assess vendor performance and compliance risks.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• 15% Travel requirement.
• No unusual physical exertion is involved.

Skills

• Vendor management
• Financial tracking
• Cross-functional coordination
• Strategic Thinking
• Communication and Influence
• Attention to Detail
• Problem Solving and Judgment

Location

• Troy, MI 48098

Work Type

• Onsite

Experience Level

• 4+ Years

Education Level

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

Salary/Compensations

• $58,460.25 - $91,493.00

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program

About the Company

• Flagstar is an Equal Opportunity Employer.
• We are committed to providing clear and accurate compensation information in accordance with applicable laws.
• Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law.
• Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Equal Opportunity

• Flagstar is an Equal Opportunity Employer