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About the Role

This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important part in achieving ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.

Responsibilities

• Make outbound telemarketing calls to prospective patients
• Make 300+ outbound calls daily and work to convert them to new patients
• Understand patient needs and requirements and articulate Oak Street's unique proposition
• Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
• Understand Medicare Basics and insurance
• Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
• Perform other duties, as assigned

Requirements

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
• Prior remote work experience
• Ability to obtain high-speed internet and hardwire equipment to router/modem
• Distraction-free and private remote work environment required
• Reliable dependent care during working hours
• Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
• Ability to participate in classroom-style remote training sessions
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
• Call center outbound sales experience and/or telemarketing
• Comfortable in a base + bonus salary structure
• Proficient in learning new technology and communication tools
• Good attendance and time management skills are critical for success in this role
• Experience working with Salesforce, or similar CRM is preferred
• Proficient with navigating multiple systems while speaking to prospects
• Excellent listening and communication skills
• Open to constructive feedback
• Ability to multitask, prioritize, and manage time effectively
• Coachable and a desire to learn a new industry
• US work authorization
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Skills

• Rapport building
• Active listening
• Communication
• Qualification questioning
• Overcoming objections
• Closing
• Medicare Basics
• Salesforce
• CRM
• Multitasking
• Prioritization
• Time management

Location

• Remote
• Downers Grove, IL
• Chicago, IL
• Charlotte, NC

Work Type

• Full-time
• Remote

Experience Level

• Entry Level

Education Level

• High School diploma or equivalent required
• Undergraduate degree preferred

Salary/Compensations

• $15.00 - $32.31 per hour

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs

About the Company

• We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
• At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
• Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Equal Opportunity

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.