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About the Role

As an Account Manager II, you will manage a portfolio of SMB merchants, helping them maximize the value of their partnership with Recurly. You will own the commercial relationship by driving renewals, identifying growth opportunities, and partnering cross-functionally to deliver successful business outcomes. This role combines relationship management, commercial strategy, and operational excellence to help merchants grow while achieving Recurly's retention and revenue goals.

Responsibilities

Own the commercial relationship for an assigned portfolio of SMB merchants, serving as the primary point of contact for renewals and growth opportunities.
Drive merchant retention by leading the end-to-end renewal process, including forecasting, pricing, negotiations, quoting, and contract execution.
Identify and close expansion opportunities by understanding merchants' business objectives and aligning Recurly solutions to their evolving needs.
Build trusted relationships with merchant stakeholders and proactively identify and mitigate churn risk.
Partner with Customer Success, Sales Engineering, Product, Finance, Legal, Revenue Operations, and Technical Support to deliver successful merchant outcomes.
Maintain accurate forecasting, opportunity management, and merchant records in Salesforce while ensuring timely execution of commercial activities.
Monitor merchant health, product usage, and business trends to identify risks, expansion opportunities, and long-term growth potential.
Consistently achieve retention, expansion, and revenue performance goals while delivering an exceptional merchant experience.

Requirements

5+ years of experience in SaaS account management, renewals, customer success, sales, or another customer-facing role.
Proven success achieving retention, renewal, and expansion goals.
Strong negotiation, communication, and relationship management skills.
Ability to manage a high-volume portfolio while balancing competing priorities.
Strong business acumen with a proactive, solution-oriented mindset.
Experience using Salesforce or a comparable CRM platform.
Bachelor's degree or equivalent professional experience.
Experience working with SMB merchants in a SaaS or subscription-based business.
Knowledge of subscription management, recurring revenue, or payments.
Experience with consultative selling, renewals, cross-sell, and upsell strategies.

Skills

SaaS account management
Renewals
Customer success
Sales
Negotiation
Communication
Relationship management
Salesforce
CRM
Consultative selling
Cross-sell
Upsell

Location

Remote

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree or equivalent professional experience

Benefits

Medical benefits
Dental benefits
Vision benefits
Life insurance
Short-term disability
Long-term disability
Hospital indemnity coverage
Critical illness coverage
Employee accident protection
Health savings account (HSA) with company contribution
Flexible spending account (FSA) options
Employee assistance program
Legal insurance
Pet Insurance
401(k) Retirement Plan and company match
Company equity
Flex Time Off
Company Events
Training/Development
Tuition reimbursement
Commuter benefits
Volunteer opportunities

About the Company

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide.
Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth.
Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries.
Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.
Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments.
The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.
Recurly is a leading subscription and revenue recognition management platform at the forefront of the booming “subscription economy”.
We power subscriptions for clients like Paramount+, Blinkist, Soundcloud, SlingTV, Red Bull, and many more!

Equal Opportunity

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at talent@recurly.com