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About the Role

Help coordinate the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care.

Responsibilities

• Greet patients promptly upon arrival, utilizing excellent customer service.
• Complete the entire check-in process in a timely, efficient manner, and monitor daily appointment schedules.
• Thoroughly review and update patient demographics, consents, insurance, and income.
• Ensure the patient is screened by financial counselors if applicable.
• Anticipate needs associated with all same-day visits, including registration and insurance verification.
• Maintain a well-organized work area.
• Complete the entire checkout process.
• Communicate effectively with back-office support staff and other departments.
• Function well as a team with the flexibility to adapt to daily changes in routine or assignments.
• Monitor wait times in the waiting area and communicate delays to patients and clinical staff.
• Manage late arriving patients per policy and no-show appointments as appropriate.
• Collect co-pay and accurately reconcile daily cash.
• Comply with all front office policies and procedures.
• Process medical records release requests.
• Comply with attendance and punctuality requirements.
• Ensure equipment is turned on and prepared for the workday at the start of the shift.
• Occasional overtime and/or weekend hours may be required.

Requirements

• Minimum two years' experience working in a physician’s office or healthcare facility.
• Experience with medical billing preferred.

Skills

• Bilingual in English/Spanish
• Exceptional customer service skills
• Ability to interact successfully with people from a variety of backgrounds and abilities
• Basic computer literacy, including working with databases
• Working knowledge of electronic medical records and practice management systems
• Ability to multi-task in a high change environment

Location

• 1101 Camino La Costa, Austin, Texas, 78752

Work Type

• Full-time

Experience Level

• 2+ years experience in a physician's office or healthcare facility

Education Level

• High School Diploma/GED

Salary/Compensations

• $17.00 - $20.00 per hour

Benefits

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage with $0 out-of-pocket medical expenses for most employees
• Dental & Vision
• Flexible Spending Accounts
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 4% employer matching

About the Company

• People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.

Equal Opportunity

• Equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.