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About the Role

The Senior Manager of Store Operations & Special Projects is responsible for ensuring operational excellence while preserving and elevating the company's distinctive retail experience. This position oversees day-to-day business operations, leads strategic initiatives and special projects, and ensures the physical store environment reflects the company's standards of design, quality, and presentation.

Responsibilities

• Lead the planning and execution of all store buildouts, renovations, fixtures, and physical improvements, ensuring projects are completed on schedule and within budget.
• Oversee the execution of architectural and design plans, ensuring every detail is implemented accurately, to specification and within company regulations.
• Serve as the primary liaison between ownership, architects, designers, general contractors, fabricators, and vendors throughout each project.
• Conduct regular site visits to monitor construction progress, maintain quality standards, and resolve issues proactively.
• Ensure all finishes, materials, fixtures, lighting, and custom installations meet the company's design standards and brand aesthetic.
• Maintain detailed project schedules, budgets, and punch lists, ensuring timely completion of all work.
• Coordinate installations for new brand spaces, furniture, art, and custom fixtures.
• Partner with visual merchandising and buying teams to ensure physical spaces enhance the presentation of each designer collection.
• Protect the integrity of the company's visual identity by ensuring every retail environment reflects the level of craftsmanship and precision expected by both clients and brand partners.
• Identify opportunities to improve store functionality while preserving the design vision and customer experience.
• Solicit and evaluate competitive bids for construction, maintenance, fixtures, equipment, and other operational projects to ensure the highest quality and best overall value.
• Negotiate contracts, pricing, and project scope with vendors, contractors, and service providers.
• Identify cost-saving opportunities without compromising the integrity of the company's design standards, craftsmanship, or client experience.
• Review project costs throughout all phases of execution, proactively addressing budget variances and implementing corrective actions when necessary.
• Build and maintain strong relationships with trusted vendors and contractors.
• Partner with the company's legal counsel to negotiate, review, and administer vendor, contractor, construction, and service agreements, ensuring contracts protect the company's interests and align with business objectives.
• Coordinate the execution, renewal, and ongoing management of contracts, ensuring compliance with contractual obligations and company policies.
• Work closely with insurance brokers, legal counsel, and leadership to maintain appropriate insurance coverage for all company operations, projects, and risk exposures.
• Ensure contractors, vendors, and service providers maintain required licenses, insurance certificates, and compliance documentation before commencing work.
• Identify operational and project-related risks and implement strategies to mitigate potential financial, legal, and operational liabilities.
• Collaborate with finance and executive leadership to ensure contractual commitments, project expenditures, and insurance programs align with company budgets and risk management objectives.

Requirements

• 5+ years of relevant project management and operations experience.
• Strong and resilient manager and leader across a cross-functional team.
• Highly motivated individual with a strong sense of ownership and responsibility.
• Ability to converse with all levels both internally and externally.
• Strong people manager with the ability effectively manage and partner with internal parties and external vendors of varying levels.
• Exceptional organizational skills and strives for a high level of achievement with strong project management skills.
• Ability to prioritize and deliver against deadlines.
• Decisive, structured and organized, with a keen eye for detail.
• Critical path mindset on approaching project management challenges.
• Ability to oversee vendors/partners/contractors.
• Experienced and well-rounded leader with a broad understanding of retail business operations.
• Proven ability recruiting, building, and nurturing a positive team and work environment.

Skills

• Sketchup
• Illustrator
• InDesign
• Advanced Microsoft Office Suite
• Microsoft Excel
• POS systems (RPro preferred but not required)
• Excellent communication skills
• Ability to liaise with all aspects of the business
• Work with a high sense of urgency
• Adept at prioritizing time

Location

• Corporate Headquarters - New York, NY 10016

Work Type

• Full Time

Experience Level

• Management
• 5+ years of relevant project management and operations experience

Salary/Compensations

• $115,000.00 - $125,000.00

About the Company

• Preserving and elevating the company's distinctive retail experience.
• Ensuring every aspect of the physical store environment reflects the company's standards of design, quality, and presentation.
• Ensuring every retail environment reflects the level of craftsmanship and precision expected by both clients and brand partners.