Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The IT Platform Administrator serves as a crucial link between business needs and technical solutions, ensuring the availability and optimal performance of applications for users. This role involves proactive monitoring, incident response, troubleshooting, and maintaining application currency. The administrator will also focus on empowering users through self-service and automation, conducting audits, and ensuring application compliance. Collaboration with various departments is key to advocating for stakeholder interests and platform best practices.

Responsibilities

Installs, configures, troubleshoots, patches, and maintains enterprise software platforms.
Conducts testing, systems troubleshooting, performance optimization, and maintenance of applications.
Monitors system uptime and performance, and maintains system configuration and backups.
Manages user and system accounts, network rights, and access to integrated systems.
Interacts with cross-functional teams, developers, QA, and business teams to resolve incidents.
Documents resolution of problem tickets, including root cause analysis.
Utilizes the support ticketing system to partner with internal teams and vendors for issue analysis and resolution.
Prepares and maintains documentation per change management standards.
Provides feedback regarding release documentation.
Participates in on-call production support rotation, including off-hours.
Maintains member privacy in accordance with corporate policies.
Proactively identifies system risks or issues and provides recommendations.
Acts as a subject matter expert to determine business requirements for application maintenance and improvement.
Coordinates with vendors on application functionality changes and reviews new software releases.
Generates ideas for new and improved technology use based on business needs.
Identifies best practices and participates in the creation and monitoring of organizational standards and controls.
Defines and implements processes to maintain application security.
Acts as a subject matter expert across a wide range of software components, systems, and vendors.
Mentors less experienced team members.
Participates in complex troubleshooting of application issues, supporting developers and vendors.
Researches new technologies and recommends strategy updates.
Initiates and leads meetings, develops agendas, and ensures effective application deployment and utilization.
Develops training, communication, and process documentation.
Acts as a trusted advisor to the leadership team.
Leads business-critical project efforts for applications, emphasizing technology cost optimization.
Provides mentorship to technical staff.
Leads internal strategic efforts.

Requirements

Associates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field, or three (3) years of related work experience.
Prior professional, internship, or co-op in enterprise-scale platforms preferred.
Basic knowledge of structured systems analysis and design with emphasis in systems administration, user support, project management, data integrity, and data gathering techniques.
Basic knowledge of relevant operating systems (linux and/or windows).
Basic knowledge of programming/scripting languages (PowerShell, python, bash, SQL, and/or others).
Basic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others).
Basic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP).
Basic knowledge with monitoring tools, load balancers, and high availability architectures and strategies.
Basic knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management.
Basic skills in quality principles especially root cause analysis and technical problem-solving.
Basic knowledge of source control processes & tools.
Basic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies.
Intermediate communication skills, written and verbal, across multiple communication channels.
Intermediate ability to work independently while managing multiple tasks and deadlines as well as prioritizing and organizing workload.
Bachelor’s degree in a related field preferred (Level II+).
Intermediate knowledge of relevant operating systems, scripting languages, database management systems in distributed environments (Level II+).
Intermediate experience with computing resource management and optimization (Level II+).
Basic knowledge of content store application administration or relevant technology counterparts (Level II+).
Intermediate knowledge of content integration application administration (Level II+).
Intermediate knowledge of Extract, Transform, Load (ETL) tools (Level II+).
Intermediate knowledge of Active Directory or application-based security roles (Level II+).
Intermediate knowledge of security, compliance, and audit policies/procedures (Level II+).
Intermediate experience of Disaster Recovery (Level II+).
Intermediate ability to support Application Development initiatives (Level II+).
Intermediate experience in SDLC (S2E) and DevOps practices (Level II+).
Intermediate experience in developing process and training documentation plus facilitating presentations (Level II+).
Advanced experience in applications and application integration tool administration (Level III+).
Advanced knowledge of technologies outside of core administration job function (Level III+).
Advanced experience of Disaster Recovery (Level III+).
Advanced skills in setting strategic vision (Level III+).
Intermediate Health Insurance experience preferred (Level III+).
Advanced experience in securing enterprise platforms (Level III+).
Advanced experience in SDLC (S2E) and DevOps practices (Level III+).
Advanced experience in presenting technical information to key stakeholders (Level III+).
Expert knowledge from an overall organizational technology perspective (Level IV+).
Expert knowledge of technologies related to core administration job function (Level IV+).
Intermediate competency in team leadership / technical leadership, facilitation, project leadership (Level IV+).
Advanced degree preferred (Level IV+).
Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
Ability to travel across the Health Plan service region for meetings and/or trainings as needed.
Ability to work in a home office for continuous periods of time for business continuity.
Participates in on-call production support rotation, including off-hours.

Skills

Enterprise software platform administration
Application troubleshooting
System monitoring
User account management
Network rights management
Access control
Incident resolution
Root cause analysis
Support ticketing systems
Vendor management
Documentation
Change management
Release management
On-call support
Member privacy
System risk identification
System improvement planning
Business requirements gathering
Application functionality assessment
Technology strategy
Process definition
Application security
Mentoring
Technical leadership
Structured systems analysis and design
Systems administration
User support
Project management
Data integrity
Data gathering techniques
Linux
Windows
PowerShell
Python
Bash
SQL
Oracle
SQL Server
AWS Redshift
Azure
AWS
Salesforce
Pega
GCP
Monitoring tools
Load balancers
High availability architectures
ITIL process framework
Incident Management
Problem Management
Change Management
Service Level Management
Root cause analysis
Technical problem-solving
Source control processes & tools
Application delivery
Agile development methodologies
Written communication
Verbal communication
Independent work
Task management
Deadline management
Workload prioritization
Workload organization
Content store application administration
FileNet Content Manager
Content Manager On Demand
Alfresco
Data Lakes
Content integration application administration
Content Navigator
WebSphere Application Server
Microsoft IIS
Web Services
Extract, Transform, Load (ETL)
Informatica
Azure Data Factory
Databricks
AWS Glue
Active Directory
Role-Based security practices
Security policies
Compliance policies
Audit policies
Disaster Recovery
Application Development support
SDLC (S2E)
DevOps practices
Process documentation
Training documentation
Presentation facilitation
Strategic vision setting
Health Insurance experience
On-premises security
Azure security
AWS security
Team leadership
Facilitation
Project leadership

Location

Within the Health Plan service region (for travel)
Home office (for business continuity)

Work Type

On-call production support rotation
Remote work (potential, case-by-case basis)

Experience Level

Level I
Level II
Level III
Level IV

Education Level

Associates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field
Bachelor’s degree in a related field preferred
Advanced degree preferred

Salary/Compensations

Level I - 60,410 - 84,000
Level II - 60,410 - 106,929
Level III -79,068 - 142,322
Level IV - 87,766 -157,978

Benefits

Participation in group health and/or dental insurance
Retirement plan
Wellness program
Paid time away from work
Paid holidays

About the Company

The Lifetime Healthcare Companies

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.