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About the Role

As a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. You'll work closely with customer-facing teams to understand current workflows, then design elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll collaborate daily with core product and design teams, participating in discovery, defining requirements, reviewing designs, and iterating through launch.

Responsibilities

Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Design configuration abstractions that balance power and simplicity, handling diverse use cases while remaining accessible to non-technical teams
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Own features end-to-end, from technical architecture through deployment and iteration

Requirements

4+ years building full-stack software products with strong product thinking
Proficient in Python and/or TypeScript, comfortable working across the entire stack
Experience translating complex technical capabilities into simple, usable interfaces
Track record of balancing technical excellence with pragmatic shipping
Experience building security-sensitive product systems, such as authentication and data access controls
Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
Background with LLMs, prompt engineering, or AI agent systems
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products

Work Type

In-office

Experience Level

Senior

Salary/Compensations

$200K – $400K + Offers Equity

Benefits

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office
Take what you need vacation policy

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity.
Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.