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About the Role
Assist guests with inquiries about the TS Rewards programs and events, while creating a warm and welcoming experience.
Responsibilities
- Ensure guests receive exemplary service when assisting guests with the TS Rewards program or Event questions.
- Provide efficient and friendly service while signing up guests for new TS Rewards cards, or processing ticket purchase transactions.
- Maintain working knowledge of TS Rewards events, promotions, and player offers.
- Maintain awareness of the Event Calendar, and seating configurations for each upcoming event.
- Adhere to policies and procedures relating to all guest transactions.
Requirements
- Experience within the performing arts, hospitality, ticketing, and box office operations.
- Previous cash handling and credit card handling experience.
- A High School Diploma or High School Equivalency Diploma.
- Strong computer skills (both on desktop & mobile devices).
- Ability to stand/walk for long periods of time and lift up to 31 - 40 pounds.
Work Type
- Full-time
Education Level
- High School Diploma or High School Equivalency Diploma
Salary/Compensations
- $17.00 hourly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- 401(k) and life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Onsite medical center
- Complimentary shuttles
About the Company
- Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the Best of New York Gaming Resort award for six consecutive years.
- Other properties include YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- The portfolio also includes convenience stores and three 18 hole PGA-level golf courses.