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About the Role
Enterprise Mobility is seeking a Customer Assistance Representative Sr (CAR Sr) to provide high-level customer service at our airport location. This role involves assisting customers, providing rental support, and handling administrative tasks through face-to-face interaction and phone calls.
Responsibilities
- Take incoming calls for reservations, rate quotes, and general inquiries.
- Provide information and resolution for customers and business partners.
- Deliver a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist in assessing the condition of rental vehicles upon return.
- Process returns, check-ins, and exit kiosk transactions.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- Sell optional protection products, upgrades, fuel options, and other additional equipment.
- Notify Management of any known vehicle problems and required vehicle maintenance.
- Perform administrative and basic accounting functions, including research and billing support, accounts receivables, transfer and key logs, running miscellaneous reports, supply maintenance, and processing customer billing.
- Perform miscellaneous and backup duties as assigned.
- Maintain regular and reliable attendance and punctuality.
Requirements
- Must be at least 18 years old.
- Must have a high school diploma or GED.
- Must have at least 2 years of college and/or customer service experience combined.
- Must possess a valid, unrestricted U.S. driver's license.
- Must be authorized to work in the United States without requiring future work authorization sponsorship.
- Must be able to work 40 hours within operating hours (8am-12am), apart from religious observation.
- Must be able to read, write, and understand English.
Skills
- Customer service
- Administrative support
- Basic accounting functions
- Communication skills
Location
- Islip MacArthur (ISP) Airport: 150 Arrival Ave, Ronkonkoma, NY 11779
Work Type
- Full-time
- 40 hours/week
Experience Level
- Senior
Education Level
- High school diploma or GED
- 2 years of college
Salary/Compensations
- $19.00 per hour
- Yearly merit increases based on performance
Benefits
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
About the Company
- Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.
- Frequently named one of the top places to work.
- Largest and fastest growing privately owned automotive rental and leasing company in North America.
- Working towards the vision to be the world's best and most trusted mobility company.
- A leading provider of mobility solutions through an integrated global network of independent regional subsidiaries.
- Offers car rental, carsharing, truck rental, fleet management, retail car sales, and travel management services.
- Privately held by the Taylor family.
- Manages a diverse fleet of 2.4 million vehicles.
- Accounted for nearly $39 billion in revenue.
- Operates through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Equal Opportunity
- Equal Opportunity Employer/Disability/Veterans