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About the Role

The Key Carrier role is an elevated extension of the Coordinator role, taking on leadership responsibilities in maintaining all aspects of the store. This role requires open availability, including nights and weekends, and models exceptional customer service.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Requirements

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail experience
• 6 months leadership experience

Skills

• Customer service
• Leadership
• Communication
• Organizational skills
• Problem solving
• Coaching
• Delegation
• Follow-up
• Multi-tasking

Location

• Batavia, NY

Work Type

• Full-time

Experience Level

• 1 year retail
• 6 months leadership

Salary/Compensations

• $18.00 to $18.50 per hour

Benefits

• Associate discount
• EAP
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (for those meeting service or hours requirements)
• Medical insurance (for those meeting service or hours requirements)
• Dental insurance (for those meeting service or hours requirements)
• Vision insurance (for those meeting service or hours requirements)
• HSA (for those meeting service or hours requirements)
• Health care FSA (for those meeting service or hours requirements)
• Life insurance (for those meeting service or hours requirements)
• Short term disability (for those meeting service or hours requirements)
• Long term disability (for those meeting service or hours requirements)
• Paid parental leave (for those meeting service or hours requirements)
• Paid holidays (for those meeting service or hours requirements)
• Paid vacation (for those meeting service or hours requirements)
• Paid sick leave (for those meeting service or hours requirements)
• Auto insurance discounts
• Home insurance discounts
• Scholarship program
• Adoption assistance

About the Company

• At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.
• You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development.
• Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact.
• Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Equal Opportunity

• TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.
• TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
• Applicants with arrest or conviction records will be considered for employment.