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About the Role

Perform preventative maintenance and ensure proper operations of VLTs and ETGs in land-based gaming environments. This customer-facing role involves diagnostic tests, software settings, functional testing, and adhering to strict gaming commission and company standards.

Responsibilities

• Perform Preventative maintenance on VLT’s (Video Lottery Terminals), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the VLT’s, and ETG’s via diagnostic tests, software settings, and functional testing.
• Navigate Management Terminal (MT) daily to verify VLT status.
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards.
• Complete required maintenance records in a clear and precise manner.
• Complete detailed daily/weekly tech logs.
• Adhere to L&W's Field Service established standards, policies, and procedures.
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity).
• Ensures all tools and equipment used are kept in proper, safe, and working condition.
• Stay current with all Light & Wonder Field Advisories and eLearning.
• Review customer issues with management, and technical lead as they arise.

Requirements

• Must be at least 21 years of age.
• Maintain a valid driver’s license.
• Able to obtain and maintain gaming licenses as required.
• Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level.
• Must be able to lift and carry 50 lbs. on a regular basis for short distances.
• Transport heavy equipment using proper moving devices.
• Demonstrate safe and proper use of hand tools and power tools.
• Ability to read and understand Light & Wonder schematics and service manuals.
• Able to prepare conversion projects or installations with limited or no supervision.
• Ability to maintain good customer relations, both internally and externally.
• Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• If working in the field, production, and/or warehouse, it is mandatory to use the approved Personal Protective Equipment.

Skills

• Basic knowledge of electricity, electronics, and mechanics of gaming type devices.
• Basic understanding of network communication, and network troubleshooting.
• Basic knowledge of PC operation, and security risks relating to PC operation.
• Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point).
• Basic knowledge of current Light & Wonder gaming devices to the assembly level.
• Good problem-solving skills.

Location

• Buffalo, NY

Work Type

• Full-time

Experience Level

• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.

Education Level

• High school diploma or equivalency.

Salary/Compensations

• $23.00 - $26.00 per hour
• Eligibility to receive other supplemental earnings such as over-time.

Benefits

• Healthcare
• Dental
• Vision
• Paid vacation
• Generous 401(k) plan
• Tuition assistance

About the Company

• At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Equal Opportunity

• Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.