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About the Role

As a Managing Consultant, you will deliver significant value for Press Ganey and our clients by driving work that aligns with organizational priorities and produces measurable results. This role spans both consulting delivery and business development, focusing on leading high-impact engagements, developing actionable insights, delivering executive-level outputs, and growing client relationships and consulting pipeline.

Responsibilities

Deliver high-quality, world-class consulting deliverables for Press Ganey clients.
Lead, guide, and motivate engagement teams while providing coaching, mentoring, and continuous performance feedback.
Manage end-to-end consulting engagements, including scope, timelines, deliverables, budgets, and outcomes.
Take ownership of engagement performance, holding self and team members accountable to plans and quality standards.
Serve as an effective trainer and facilitator, ensuring active engagement and meaningful knowledge transfer.
Ensure consistent delivery quality and adherence to Press Ganey standards across all employee and patient experience consulting work.
Maintain utilization aligned with established performance targets.
Build and sustain trusted advisor relationships with clients, including C-suite leaders and boards.
Serve as a primary client contact, quickly establishing credibility and strong working relationships.
Proactively identify trends, emerging needs, and opportunities to bring new insights, solutions, and value to clients.
Collaborate internally to connect the right Press Ganey expertise, tools, and resources to client priorities.
Contribute to internal innovation efforts that expand consulting methodologies, tools, technologies, and offerings.
Drive incremental consulting and Press Ganey product sales.
Lead proposal scoping, pricing, and development activities.

Requirements

Demonstrated expertise in patient experience data, analytics, and methodology.
Prior consulting experience strongly preferred.
Consulting business development experience preferred.
15+ years of relevant healthcare industry experience.
Proven team leadership and project management experience.
Direct experience with healthcare consulting implementation strategies.
Experience implementing improvement initiatives across domains such as Experience, Safety, Engagement, Quality, or Performance.
Excellent analytical skills, including conceptual, quantitative, and qualitative analysis.
Strong facilitation and executive-level presentation skills, with deep understanding of healthcare industry and market trends.
Exceptional written and verbal communication skills, with the ability to influence executives, providers, and staff at all levels.

Skills

Patient experience data
Analytics
Methodology
Team leadership
Project management
Healthcare consulting implementation
Improvement initiatives
Analytical skills
Facilitation
Executive-level presentation
Written communication
Verbal communication

Location

Remote (U.S.–based)

Work Type

Remote
Full-time

Experience Level

15+ years of relevant healthcare industry experience
Managing Consultant

Salary/Compensations

$120,000 to $190,000

Benefits

Competitive benefits package
Discretionary bonus or commission tied to achieved results

About the Company

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries.
Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together.

Equal Opportunity

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process.
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.