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About the Role
The Floater will provide coverage and assistance to operations in the San Francisco and Oakland market, supporting shipping & receiving, front desk, light facilities, and office services.
Responsibilities
- Provide coverage for mailroom, lobby, or facilities team as needed.
- Serve as the first point of contact for clients and guests, greeting them with professionalism and courtesy.
- Maintain a safe and neat appearance of the office reception area.
- Relay messages and provide customer service to callers and guests.
- Coordinate video conferences, reserve visitor offices, and oversee communal office meeting spaces.
- Submit facility requests for repairs.
- Receive, count, and process all incoming items, letters, and packages.
- Deliver packages to departments and cubicles using a PDA system for scanning and signature.
- Prepare and package outgoing materials to prevent in-transit damage.
- Prepare all appropriate shipping documentation.
- Utilize postage machine for outbound mail.
- Assist in maintaining office supplies inventory.
- Deliver office supplies and copy paper, and stock conference rooms and print copy stations.
- Communicate effectively with clients and guests.
- Perform other duties as assigned.
Requirements
- High School diploma or GED equivalent required.
- 1 to 2 years' experience in a corporate front desk or reception environment.
- 1 to 2 years' experience in shipping & receiving or mailroom.
- Valid driver's license with a clean driving record and/or reliable transportation.
- Ability to appropriately handle confidential and highly sensitive material.
Skills
- Customer service skills
- Reliability
- Self-motivation
- Professional demeanor
- Professional appearance
- Professional attitude
- Superior verbal communication skills
- Phone skills
- MS-Office proficiency (Word, Excel, Outlook, PowerPoint)
Location
- San Francisco, CA
- Oakland, CA
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or GED
About the Company
- The Millennium Group (TMG) is an award-winning business process outsourcing firm.
- TMG focuses on print, mail, document scanning, reception, and related office support services.
- TMG serves Fortune 500 companies, professional service firms, and institutions of higher education.
- TMG has over 1,500 nationwide associates and over 30 years of industry success.