Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The ILRC is seeking a full-time Senior IT Manager to support its growing operations. This new position is critical for ensuring smooth operations across multiple office locations and time zones, supporting staff with a broad range of IT needs from help desk requests to complex systems administration.

Responsibilities

• Oversee and supervise all IT Help Desk and Facilities (technology related) support requests across multiple offices, ensuring accuracy and timeliness.
• Act as a secondary owner or administrator for tech stack tools.
• Administer the M365 environment, including Active Directory, Defender, SharePoint, Intune, and Exchange.
• Provide primary on-call support for Tier 1 to Tier 3 IT Help Desk requests during business hours (9am – 5pm EST/6am-2pm PST) via ticketing system, Slack, and email.
• Consult on and develop trainings for staff to build out the staff website.
• Create content for the IT section of the staff website and assist other departments with posting issues.
• Lead onboarding and offboarding procedures in partnership with HR.
• Supervise and ensure timely addressing of all security alerts or system remediations in accordance with CIS, NIST, SOC, or SOC2 compliance.
• Provide solutions to the Director of Technology for one-off or strategic remediation.
• Lead incident response efforts for cybersecurity events and technology outages under the direction of the Director of Technology.
• Proactively coordinate vulnerability assessments, penetration testing, security audits, and remediation efforts for current and future technology systems.
• Monitor security systems, including email security, web filtering, endpoint protection, firewalls, and passkey configurations.
• Collaborate with ILRC teams to ensure data setup and transmission align with security best practices.
• Support the development and maintenance of IT policies, procedures, and operational standards.
• Ensure all standard operating procedures are accurate, up-to-date, and change logs are documented.
• Support the Director of Technology with core areas including report and dashboard creation, project management for IT initiatives, and IT budget development and management.
• Provide research assistance, copy edits, and landscape analysis for in-house trainings.
• Work closely with and oversee contractors, including an MSP.
• Negotiate contracts, licensing agreements, and maintenance agreements, ensuring service level expectations are met across technology vendors.
• Supervise the Systems Administrator.

Requirements

• 7-10+ years of relevant experience in technical roles.
• 5+ years of supervisory experience.
• Experience working in non-profits.
• Excellent Mac and PC proficiency.
• Exceptional time management and ability to meet fast-paced deadlines.
• Ability to seamlessly and calmly multitask and reprioritize based on internal or external forces.
• Excellent oral and written communication skills, facilitation and presentation experience.
• Ability to communicate complex technical topics to people with a wide range of digital literacy.
• Thrive in a collaborative cross-departmental work environment.
• Enjoy working as part of a team.
• Able to problem-solve.
• Able to work independently on complex data projects.
• Keen attention to detail.
• Passionate about immigrant rights.
• Recognize ways that race and ethnicity, gender, and other identities intersect in the communities served.
• A growth mindset and commitment to gathering feedback to inform improvements.
• Flexibility, adaptability, and the ability to prioritize and juggle multiple streams of work at once.
• Able to travel 10 – 15% of the time.
• Support the organization in other duties as assigned.

Skills

• Interpersonal skills
• Organizational skills
• Data analysis skills
• Project management skills
• High attention to detail
• Collaboration
• M365 administration
• Active Directory
• Microsoft Defender
• SharePoint
• Microsoft Intune
• Exchange administration
• Cybersecurity
• Compliance (CIS, NIST, SOC, SOC2)
• Incident response
• Vulnerability assessment
• Penetration testing
• Security audits
• IT policy development
• Budget management
• Contract negotiation
• Vendor management
• Mac proficiency
• PC proficiency
• Time management
• Multitasking
• Communication
• Facilitation
• Presentation
• Problem-solving
• Independent work
• Flexibility
• Adaptability

Location

• Washington, DC
• San Francisco, CA

Work Type

• Full-time
• Hybrid

Experience Level

• Senior
• 7-10+ years of relevant experience
• 5+ years of supervisory experience

Salary/Compensations

• $145,000 - $160,000 annually

Benefits

• Medical/dental/vision insurance
• EAP sessions
• Flexible spending account for medical and dependent care
• Vacation
• Sick leave
• Retirement plan option
• Annual professional development stipend of $2,500
• Annual wellness stipend of $2,500 (2025-2027)
• Sabbatical program (8-week after 5 years, 12-week after 10 years)

About the Company

• The Immigrant Legal Resource Center (ILRC) is a leading immigrant rights organization.
• Headquartered in San Francisco with staff in Washington, D.C., Texas, Southern California, the Central Valley of California, and Washington state.
• Mission: To educate, support, and empower immigrants, community organizations, and legal practitioners to build a more just, inclusive, and democratic society.
• Team is passionate, collaborative, and committed to equity and innovation.

Equal Opportunity

• The ILRC is an equal opportunity employer and does not make hiring or employment decisions on the basis of race, color, religion or religious beliefs, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability age, military or veteran status, or any other basis protected by applicable local, state or federal laws.
• Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, ILRC will also consider for employment qualified applicants with arrest or conviction records.