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About the Role

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Responsibilities

Assist customers with scheduling deliveries.
Manage customer payments.
Acknowledge customer questions and concerns.
Work independently and support a small team.
Liaise between senior leadership and team members.
Proactively resolve escalated customer issues.
Support sales and operations team members by advocating for every customer's concerns and requests.

Requirements

Provide genuine, friendly, personable, and professional service.
Effective communication, interpersonal, and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
Must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Skills

Customer service representative
Customer Service Lead
Customer Service Assistant Manager
Customer support
Call center
Customer satisfaction
Problem-solving
Communication skills
Customer inquiries
Ticketing system
Customer complaints
Conflict resolution
Product knowledge
Order processing
Service inquiries
Multitasking
Active listening
Empathy
Resolution time
Customer feedback
Service excellence
Escalation management
Chat support
Email support
CRM (Customer Relationship Management)

Location

Remote

Work Type

Full-time

Experience Level

Lead

Benefits

Health benefits
401k with company match plus profit sharing
Cross training
Annual breakfast prepared by our owners

About the Company

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you!
We believe that if we treat our associates well, they will treat our customers well.
We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you!
That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry.
Raymour & Flanigan proudly supports a drug and smoke-free work environment.

Equal Opportunity

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce.
We are committed to a discrimination free workplace where associates are treated with respect and dignity.
We do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.