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About the Role

As an IT Systems & Infrastructure Intern, you will gain hands-on experience supporting day-to-day IT operations across computer systems, software, hardware, and basic network infrastructure. Working under the guidance of senior IT team members, you will assist with user support, system maintenance, and monitoring activities while developing practical skills in an enterprise IT environment. This internship is ideal for students or recent graduates eager to learn systems administration, networking fundamentals, and IT support best practices.

Responsibilities

Assist in providing Level 1 IT support for internal users related to computer systems, software, hardware, and basic network issues.
Support the maintenance and availability of operating systems and end-user computing environments.
Assist with routine system maintenance tasks, including backups, file maintenance, and basic recovery activities under supervision.
Help with installation, configuration, and testing of system software updates and patches.
Assist in configuring software and resolving basic technical issues.
Support monitoring of network activity, firewall rules, VPN access, and security alerts under guidance.
Help maintain software licensing records and IT documentation.
Assist with basic Active Directory and Office 365 user administration tasks (e.g., user onboarding, access requests).
Accurately document issues, resolutions, and procedures.
Follow company IT policies, security standards, and operational procedures.
Perform other IT-related tasks as assigned by the manager or mentor.

Requirements

Currently pursuing or recently completed a degree or diploma in Computer Science, Information Technology, or a related field.
Basic understanding of Windows OS, computer hardware, and networking concepts.
Familiarity with the Microsoft Office Suite.
Strong verbal and written communication skills.
Analytical mindset with problem-solving ability.
Customer-service orientation and patience.
Ability to work in a fast-paced, learning-focused environment.
Willingness to support a 24/7 operational environment (shift-based, if applicable).
Strong attention to detail and willingness to follow defined processes.
Demonstrates company core values: Teamwork, Honesty, Commitment, Passion, and Positive Attitude.
Exposure to Active Directory, Office 365, antivirus tools, or basic networking/security concepts (preferred).
Prior internship, lab, or academic project experience in IT support or systems administration (preferred).
Ability to move within office and IT environments, including occasional access to server or equipment rooms.
Ability to sit or stand for extended periods.
Ability to lift or move IT equipment up to 40 pounds with assistance if required.
Ability to perform repetitive motions involving hands and wrists.

Skills

Windows OS
Computer hardware
Networking concepts
Microsoft Office Suite
Verbal communication
Written communication
Problem-solving
Customer service
Attention to detail
Active Directory
Office 365
Antivirus tools
Networking security concepts

Location

Austin, Texas

Work Type

Internship

Experience Level

Intern

Education Level

Degree or diploma in Computer Science, Information Technology, or a related field

About the Company

Shop LC is an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas, with approximately 450 employees.
Products are sold through TV, website, OTT, marketplaces, and social media.
The company is the US retailing unit and subsidiary of Vaibhav Global Limited (VGL), a publicly listed company in India.
VGL Group has its own manufacturing and sourcing units in India, China, Indonesia, and Thailand.
Shop LC is committed to supporting its community and protecting the environment with the purpose of 'Delivering Joy'.
The 'Your Purchase Feeds…' program donates one nutritious meal to a school-going child for each item sold.
The company aims to distribute one million meals each school day by 2040.
Shop LC is committed to protecting the environment by working on reducing its carbon footprint and becoming net zero by 2030.
Factories in India run on solar power and have Platinum level LEEDS certified factories.
US buildings are Gold level LEEDS certified.