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About the Role

Peregrine helps public safety organizations, governments, and private-sector institutions address societal challenges using an AI-enabled platform that turns data into operational intelligence for faster decision-making. The Implementation Manager will own the deployment of Peregrine's platform for public safety customers, directing AI agents through configuration and integration to ensure timely and successful launches.

Responsibilities

Own the end-to-end deployment lifecycle for a portfolio of customers, from kickoff through go-live.
Direct AI agents to execute integrations, configure ontologies and data models, and set up customer-specific front-end configurations.
Drive and unblock network access and data source connectivity, coordinating internally and engaging with customer IT stakeholders.
Facilitate virtual kickoffs and working sessions to align stakeholders and establish project cadence.
Run lean, self-service-oriented QA and training sessions to upskill customer POCs.
Manage permissions configuration end-to-end, gathering requirements, directing agents, and testing outputs.
Maintain rigorous task management across concurrent deployments, surfacing and escalating blockers.
Identify patterns to refine agent prompts, improve deployment playbooks, and raise quality.

Requirements

3–6 years of experience in enterprise software implementation, technical project management, or customer-facing deployment roles.
Demonstrated ability to manage multiple concurrent implementation projects against tight timelines.
Comfort with technical concepts like data connectivity, credential management, permissions structures, and data model configuration.
Exceptional written communication and documentation skills.
Experience working with customers that have limited IT resources or low technical sophistication.
High agency and low ego; ability to figure things out and keep moving.
You are a relentless project manager who tracks every open item and holds stakeholders accountable.
You are fluent in the language of data systems and can work with engineering teams to diagnose and unblock issues.
You are skilled at navigating complex organizations and remain calm when facing roadblocks.
You are a clear, direct communicator who defaults to structured, asynchronous information-gathering.
You are genuinely curious about AI tooling and have opinions on how to improve it.
You are a thoughtful trainer who ensures customer self-sufficiency.

Skills

AI tooling
Project management
Data systems
Technical project management
Customer-facing deployment
Enterprise software implementation
Data connectivity
Credential management
Permissions structures
Data model configuration
Written communication
Documentation
Agent prompt refinement
Deployment playbooks

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

Salary/Compensations

$140,000 - $165,000 Annually

Benefits

Benefits
Equity (if applicable)
Bonus (if applicable)

About the Company

Peregrine helps public safety organizations, state and local governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy.
Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint.
Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people.
The company is expanding into the enterprise and internationally.

Equal Opportunity

Peregrine Technologies is committed to creating an inclusive environment for all employees.
We celebrate diversity and are a proud equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.