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About the Role

The role of an Estates Manager is to provide corporate property management support, service co-ordination and advice for a commercial property portfolio. The purpose is to deliver an efficient and effective property management service and strategic advice, manage client relationships for profitability, and generate new business opportunities.

Responsibilities

• General estate management duties for a defined national or regional portfolio
• Onboarding of new properties
• Management of landlord enquiries and interpretation/observation of obligations under the lease
• Regular liaison with landlords and tenants and enforcement of their responsibilities
• Managing major landlord relationships
• Managing applications for landlord’s consent
• Interpretation of lease obligations and enforcing landlord repair covenants
• Supporting the annual budgeting exercise
• Supporting the contract reporting cycle
• Co-ordinating and resolving third party / neighbour requirements and disputes
• Co-ordinating and managing the sublet estate
• Audit and challenge of service charges and insurance premiums
• Managing/supporting projects
• Approval of funding requests and charge raising reports
• Arrears recovery when contested/escalated
• Transaction management and oversight of professional/advisory instructions
• Planning, undertaking and reporting on inspections
• Ensuring that property files are up to date
• Ensuring that there is the appropriate level of data, supervision and regular reporting on the client property database
• Managing specialist service partner provisions across a portfolio of properties
• Review and quality assure reporting and recommendations from specialist subject matter expert
• Carry out routine Lease Advisory and Agency work, including licence applications and renewal
• Monitoring and updating any client helpdesk
• Co-ordination, reporting and attendance at client/contract meetings
• Performance management of contractors and service providers
• Contribute to the planning, development and monitoring of premises
• Collation of data and reporting on H&S and Environmental performance
• Investigating, reporting, and managing insurance claims
• Invoice processing
• To be aware of and comply with company policy and statutory requirements
• Work in a flexible way and as part of a team
• Collaboration with the Estates Administrator
• Client relationship management

Requirements

• Expertise and recognised for expertise with regular positive client feedback
• Proactively share client intel and opportunities with colleagues to generate leads
• Actively look for best practice ways of working
• Not afraid to challenge the norm and keep abreast of current trends to suggest ways of delivering better quality or value
• Excellent organisation and communication skills, both oral and written
• Actively listen to clients, stakeholders and colleagues requirements and priorities and incorporate them into planning and delivery
• Continuously look to improve the quality of work and ensure quality control
• Find solutions to problems and pre-empt issues
• Able to work under pressure and to tight deadlines
• Challenge where tasks could be delivered more efficiently
• Adapt and manage service to meet changing client requirements, always delivering high levels of client satisfaction
• Team player able to work collaboratively as well as on own initiative
• Promote information sharing and new working relationships to improve collaboration and/or generate new business
• Go the extra mile for clients and colleagues and assume extra work/tasks to support the team and business
• Actively request, take on board and action any feedback to promote personal development
• Seek out and attend relevant training courses
• Aware and able to identify when behaviours and actions should be challenged
• Consider the diversity and inclusion agenda in everything that you do
• Look at how to benefit the community, whether internally within Colliers, industry networks, and/or charity

Skills

• Intermediate knowledge of Microsoft Office products

Location

• Birmingham
• Leeds
• London

Work Type

• Full-time

Experience Level

• Senior Surveyor

About the Company

• Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis.
• Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research.
• We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
• The UK business is headquartered in London, with over 1300 specialists throughout 16 offices across the UK and Ireland.

Equal Opportunity

• Colliers is proud to be an equal opportunities employer. We do not discriminate based on age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.
• We make reasonable adjustments in line with the Equality Act 2010.
• As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step-free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history.