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About the Role

The Assistant Manager supports the execution of the Associate General Manager and/or General Manager's strategy to deliver results through promotions, special events, and fan engagement at assigned retail locations. They lead back-of-house operations, coach and develop teams, and analyze key metrics and P&L to identify opportunities and drive performance. The Assistant Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Responsibilities

Partner with the Associate General Manager and/or General Manager to recruit, build, and sustain a high-performing team that delivers an outstanding fan experience.
Execute clear communication of company initiatives, translating objectives into team priorities and ensuring alignment across the retail location.
Provide ongoing coaching, performance management, and development for all employees, including non-exempt staff.
Assess internal talent and recommend succession plans to support a culture of high performance and engagement.
Demonstrate and maintain the highest levels of fan experience at every touchpoint within the retail location.
Leverage knowledge of the local fan base to ensure actions and merchandising decisions support the needs of the marketplace.
Incorporate Fanatics values into daily operational planning to deliver a consistent and elevated fan experience.
Execute promotions and special events that deepen fan engagement and drive traffic and conversion.
Analyze daily operations, business metrics, and P&L to identify opportunities and develop initiatives that improve performance.
Quickly adapt and deliver solutions in a fast-paced, high-growth environment while effectively leading through change.
Apply retail finance knowledge, including P&L management, to inform decision-making and surface actionable insights.
Contribute to the continuous improvement of in-store operations by identifying and implementing best practices.
Drive back-of-house operations and lead stockroom organization to ensure efficiency and inventory accuracy.
Execute Manager on Duty responsibilities as appropriate, maintaining accountability for all aspects of store operations during assigned shifts.
Work a rotating full-time schedule including days, nights, weekends, extended hours on game days and during events to meet the demands of the business.
Travel as required to In-Venue Retail sites, hot markets, and other business needs as assigned.
Apply AI and technology to improve efficiency, quality, and outcomes.
Use data and digital tools to inform decisions and enhance performance.
Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
Contribute to a culture of innovation and continuous improvement.

Requirements

Minimum two or more years of retail management experience, preferably in a flagship store or high-profile retail environment.
Demonstrated ability to identify key business metrics and develop plans to drive measurable results, including experience with retail finance and P&L management.
Experience managing a team of non-exempt employees, with strong coaching, performance management, and interpersonal skills.
Effective written and verbal communication skills with the ability to provide clear direction, assign tasks, and deliver follow-up to all levels of employees.
Proficiency in Microsoft Office Suite and retail point-of-sale systems.
Ability to create an inclusive environment that fosters development, supports constructive conflict resolution, and adheres to company policies, state and/or local laws, and applicable union activity.
The highest level of integrity and ethics, both professional and personal, with a collaborative approach and strong influencing skills.

Skills

AI and technology application
Data analysis
Digital tools utilization
Retail finance
P&L management
Coaching
Performance management
Interpersonal skills
Communication skills
Microsoft Office Suite proficiency
Retail point-of-sale systems proficiency
Influencing skills

Location

San Francisco, CA

Work Type

On-site
Full-time

Experience Level

Assistant Manager

Education Level

Bachelor's degree or equivalent work experience preferred

Salary/Compensations

$77,500—$95,000 USD

Benefits

For information about our benefits, please visit https://benefitsatfanatics.com/

About the Company

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide.
With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: Build Championship Teams, Obsessed with Fans, Limitless Entrepreneurial Spirit, Determined and Relentless Mindset.

Equal Opportunity

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