Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a member of the US Quality Assurance Team, you will support the brand and compliance audit process, provide training and support in accident and incident investigations, and drive continuous improvement. You will ensure the business operates safely, responsibly, and to brand standards. This role reports to the US Senior QA Manager.

Responsibilities

• Independently run Quality Control and Quality Assurance audits across US stores to the highest standard
• Coach and prepare store teams to consistently pass DOH inspections with top scores
• Lead incident and accident investigations, identifying root causes and developing corrective action plans to prevent recurrence
• Drive compliance with company policies, food safety, health & safety, and regulatory requirements to maintain consistently high operational standards
• Provide coaching and field training to help drive continuous improvement
• Support the development and implementation of business SOPs to foster operational excellence
• Ensure all SOPs are up to date and easy to understand
• Provide succinct and accurate reports on key KPIs
• Support in the production of risk assessments and other key compliance documentation
• Audit external Mystery Shopper scores regularly to make sure they are reliable and uphold to our standards

Requirements

• 2+ years of experience in hospitality/retail/consumer brand in undertaking audits and training
• Familiarity with US food safety and health code frameworks (e.g. NYC DOHMH, Boston BPHC, DC Health) is a plus
• Practical, organized, and have good written and verbal communication skills
• Get things done' mindset - happy to roll your sleeves up and get stuck in
• Detail orientated, being able to interpret data to provide clear and concise recommendations for improvement and have a natural tenacity to drive change
• Adaptable and flexible, comfortable working some evenings/weekends, and ready to travel to our regional stores where the business needs you the most
• Team First - Firm but fair approach to engendering change
• Hunger to learn and develop to make the role your own
• Required to be based in New York or consider relocating

Skills

• Audits
• Compliance
• Training
• Food safety
• Health & safety
• Regulatory requirements
• SOP development
• Risk assessment
• Reporting
• Communication skills
• Adaptability
• Flexibility

Location

• New York City
• Washington DC
• Boston
• Los Angeles

Work Type

• Travel required

Experience Level

• 2+ years

Salary/Compensations

• $80,000 - $100,000

Benefits

• Equity package
• 15 days of paid annual leave
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About the Company

• Blank Street is on a mission to become the defining f&b brand of its generation.
• They aim to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
• They are motivated by the millions of customers they serve across cities and believe their potential is unlimited.
• Their success starts with their people and their commitment to make magic happen each and every day.