Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Lantern Community Services is seeking diligent and responsible Residential Aides for all shifts at a new women's shelter in the Bronx, NY. The Residential Aides will provide direct services to shelter clients and serve as the primary connection between Case Management/Housing staff and the client. Successful candidates will have prior experience providing compassionate care to vulnerable populations.
Responsibilities
- Foster a welcoming and supportive environment for clients.
- Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed.
- Assist with planning and coordinating recreational activities, events, and outings.
- Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping.
- Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation.
- Prepare electronic shift summaries, daily census reports, and curfew violation tracking.
- Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary.
- Perform other duties as assigned by supervisory staff.
Requirements
- High School Diploma, HSE, or GED required.
- Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred.
- Food Handler’s Certification required or willingness to obtain within 3 months.
- Strong crisis intervention, problem-solving, and decision-making skills, with the ability to respond effectively to urgent situations.
- Basic computer proficiency and strong organizational abilities.
- Excellent interpersonal and communication skills, with the ability to work respectfully with clients from diverse backgrounds.
- Experience working in a homeless shelter and/or with mental illness preferred.
- Bilingual (English/Spanish) preferred.
Skills
- Crisis intervention
- Problem-solving
- Decision-making
- Computer proficiency
- Organizational abilities
- Interpersonal skills
- Communication skills
Location
- Bronx, NY
Work Type
- Full-time
- Shift position
- May include weekends
Experience Level
- Minimum of 2 years of relevant experience preferred
Education Level
- High School Diploma, HSE, or GED
About the Company
- Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wra wraparound services that build lasting stability and independence.
- Lantern was recognized as a Top 2025 Workplace by City & State New York.
- This job operates in a shelter environment and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
- While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/or kneel.
- Occasionally, the employee will have to lift and/or move up to 10 pounds.
Equal Opportunity
- Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
- Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.
- By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.