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About the Role
Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to shop excellence in sales and operations, and consistently surpass daily sales goals while creating a fun and inclusive team environment.
Responsibilities
- Exceed sales goals by utilizing StoreForce dashboard results and seeking feedback.
- Deliver a world-class customer experience by connecting with customers, identifying needs, and demonstrating product benefits.
- Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Articulate brand values in-store and through community engagement, hosting store parties and initiatives.
- Expand product knowledge through ongoing learning and research.
- Utilize Lush resources to develop effective sales techniques and product knowledge.
- Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
- Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
- Be punctual, reliable, and present at work.
- Maintain a clean, organized, and visually appealing store.
- Make real-time adjustments to product displays based on sales to improve customer experience.
- Ensure practice of company standards for opening/closing, product integrity, respectful workplace, and health/safety.
Requirements
- Excellent customer service skills
- Flexibility to adapt to changing situations and priorities in a fast-paced environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
- Candidates under 18 will be employed through the Lush Youth Employment Program, in line with local regulations.
Skills
- Product knowledge
- Brand knowledge
- Customer consultations
- Product demonstrations
- Team relationships
- Sales
- Operations
- Sales goals
- Team environment
- Customer experience
- Listening
- Open-ended questions
- Product recommendations
- Community engagement
- Store parties
- Sales techniques
- Open communication
- Teamwork
- Collaboration
- Time management
- Visual merchandising
- Inventory management
- Problem-solving
- Cross-cultural collaboration
- DEIB or social justice training
- Spanish fluency
- French fluency
Location
- Eastview
Work Type
- Casual
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $17 - $17 USD
About the Company
- Lush Handmade Cosmetics participates in E-Verify in certain US states.
- Lush Cosmetics North America recognizes that our business operates on Indigenous territory across Turtle Island.
- Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
- Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
- We recognize that our facilities, along with our settler and newcomer staff are guests on this land.
Equal Opportunity
- Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.