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About the Role

Lantern Community Services is seeking diligent and responsible Residential Aides for all shifts at our single adult male shelter in Jamaica, Queens, NY. The Residential Aides will provide direct services to the shelter clients and be the primary connection between Case Management/Housing staff and the client. Successful candidates will have prior experience providing compassionate care to vulnerable populations.

Responsibilities

Fosters a nurturing and welcoming environment for clients.
Processes new client intakes, including documentation, orientation, laundering, and bed assignments.
Assists in planning and organizing recreational activities, events, and outings.
Informs appropriate program staff of any issues affecting client or staff health and safety.
Maintains daily logs, visitor and client sign-ins, and other records.
Utilizes Safe Crisis Management to respond to incidents and completes required documentation.
Completes electronic shift summaries and generates daily client census & curfew violation reports.
Serves meals to clients.
Conducts fire drills and generates required documentation.
Assists clients with appointments and ensures compliance with shelter rules and regulations.
Conducts routine inventory of equipment and supplies.
Performs other duties as assigned by supervisory staff.

Requirements

High School Diploma, HSE, or GED required.
2 years of experience in a shelter setting, security, customer service, or hospital patient care.
Food handler's certification required or willingness to obtain within 3 months.
Adept and comfortable with crisis intervention.
Basic Computer Skills.
Strong interpersonal and communication skills.
Ability to interact with clients of various cultures and backgrounds.
Strong problem-solving skills.
Proven organization and logistical skills.
Ability to respond to and assess urgent situations.

Skills

Crisis Intervention
Basic Computer Skills
Interpersonal Skills
Communication Skills
Problem-Solving Skills
Organization Skills
Logistical Skills

Location

Jamaica, Queens, NY

Work Type

Full-time
All shifts

Experience Level

2 years of experience

Education Level

High School Diploma, HSE, or GED

About the Company

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
Lantern was recognized as a Top 2025 Workplace by City & State New York.

Equal Opportunity

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
Lantern Community Services values the diversity of all our clients, staff, Board of Directors, and partners.