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About the Role

Seeking diligent and responsible Residential Aides for all shifts at a new women's shelter in the Bronx, NY. Residential Aides will provide direct services to shelter clients and serve as the primary connection between Case Management/Housing staff and clients. Successful candidates will have prior experience providing compassionate care to vulnerable populations.

Responsibilities

• Foster a welcoming and supportive environment for clients.
• Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed.
• Assist with planning and coordinating recreational activities, events, and outings.
• Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping.
• Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation.
• Prepare electronic shift summaries, daily census reports, and curfew violation tracking.
• Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary.
• Perform other duties as assigned by supervisory staff.

Requirements

• High School Diploma, HSE, or GED required.
• Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred.
• Food Handler’s Certification required or willingness to obtain within 3 months.
• Strong crisis intervention, problem-solving, and decision-making skills, with the ability to respond effectively to urgent situations.
• Basic computer proficiency and strong organizational abilities.
• Excellent interpersonal and communication skills, with the ability to work respectfully with clients from diverse backgrounds.

Skills

• Crisis intervention
• Problem-solving
• Decision-making
• Basic computer proficiency
• Organizational abilities
• Interpersonal skills
• Communication skills

Location

• Bronx, NY

Work Type

• Full-time
• Shift position
• Requires flexibility, including the ability to work weekends and adjust hours based on operational needs

Experience Level

• Minimum of 2 years of relevant experience preferred

Education Level

• High School Diploma, HSE, or GED required

About the Company

• Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
• Lantern was recognized as a Top 2025 Workplace by City & State New York.
• Operates a brand-new, all-female shelter in the Bronx housing 200 women aged 55 and older.
• Works with a population that experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Equal Opportunity

• Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
• Lantern Community Services values the diversity of all our clients, staff, Board of Directors, and partners.
• By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.