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About the Role

The Desk Clerk is responsible for screening visitors, monitoring front desk activities, assisting with site safety, and providing administrative support for TNDC properties.

Responsibilities

• Screen all visitors to confirm they are authorized guests of building residents.
• Ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain a complete and accurate confidential Building Log.
• Fill out incident reports as necessary.
• Report violations of House Rules and Regulations and rules of conduct.
• Take part in all required online and in-person trainings.
• Oversee front entry and lobby to ensure cleanliness and security.
• Perform minor janitorial duties as needed.
• Provide administrative support for the Assistant Manager, including mail processing, check requests, recertification packets, and filing.
• Answer phones and operate the intercom system.
• Provide information to tenants, visitors, and applicants concerning Housing.
• Perform other duties as assigned.

Requirements

• Ability to work tactfully and under stress.
• Ability to achieve competency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to read, write, and communicate in English.
• Ability to follow directions and work independently.
• Willingness to be on-call with access to a phone.
• Good judgment and common sense.
• Ability to successfully resolve conflicts.
• Honesty and dependability.
• Ability to work with and be sensitive to a diverse, multi-cultural, low-income population.
• Ability to resolve conflict in a professional manner.
• Ability to maintain confidentiality and exercise discretion concerning resident issues.
• Strong customer service skills.
• Ability to coordinate eyes, hands, and fingers for tasks like typing and writing.
• Ability to exert physical effort, including moving around buildings, climbing stairs, and standing/sitting for periods.
• Visual acuity necessary to inspect buildings and review documents.
• Hearing acuity sufficient to use the telephone and communicate with residents and staff.
• Ability to work in an office environment and in/outside various residential buildings.
• Ability to do basic addition, subtraction, multiplication, and division.
• Ability to use independent judgment in non-routine situations.
• Ability to communicate effectively with coworkers, staff, and residents, verbally and in writing.
• Ability to understand changes in policy, methods, and operations.
• Ability to respond appropriately in pressure situations.
• Possess an even temperament and strong interpersonal skills.

Skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Customer service
• Conflict resolution
• Crisis intervention
• Resident relations
• Basic math
• Communication (verbal and written)
• Interpersonal skills

Location

• 730 Stanyan Street, San Francisco, CA 94117

Work Type

• Part Time
• Regular

Experience Level

• Entry

Education Level

• High School Diploma or GED

Salary/Compensations

• $23.00 - $23.00 Hourly

About the Company

• Tenderloin Neighborhood Development Corporation (TNDC) is an organization committed to serving the community.

Equal Opportunity

• Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
• In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.