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About the Role

The University Partnerships team cultivates and expands a network of institutional partners and high school counselors to increase student access to transformational, experiential global pathways. Through dedicated account management, we deepen partnerships that drive enrollment growth and advance our partners' objectives — while equipping students to confidently navigate their future.

Responsibilities

• Own the core relationship and ultimate success of college and university partners by cultivating meaningful, trusting relationships with assigned segments.
• Successfully encourage partners to engage in various enrollment initiatives (e.g., direct from university enrollment, co-led events, and Verto participant transfer logistics).
• Maintain total and deep knowledge of each partner program, and painstaking implementation of these programs to drive success.
• Manage the success of various initiatives, including partner expectations, seamless execution of logistics, and advocating for partners with internal stakeholders.
• Independently and continuously recommend and identify ways of improving partner satisfaction within the assigned segment.
• Understand partner needs and develop plans to address them with a focus on providing value to each partner institution based on their unique needs.
• Work closely with Marketing, Enrollment, and Tech teams to ensure a personalized plan is in place for each assigned partner that maximizes their exposure while helping deliver on Verto’s goals and mission.
• Constantly educate, communicate, and inform partner colleges about Verto’s outcomes, new services, partner college programs, and other initiatives that ensure each partner is gaining a ROI as a member of the partner college consortium.
• Proactively attend to partner college concerns and resolve issues promptly; improve Verto’s processes where applicable.
• Gather, document, and share best practices on how partners can better leverage the partnership to increase student enrollment.
• Encourage adoption of defined best practices for each assigned partner.
• Consult with partners on their workflows to help them embed their student application processes into Verto’s process.
• Identify, diagnose, and help partners resolve student application issues in a timely manner.
• Employ a consistent soft-sell approach to partner success rooted in driving enrollment and matriculation.
• Answer partner questions regarding Verto, the admissions process, and our students as needed.
• Ensure successful onboarding for all new assigned partners.
• Articulate the health status of partners at any given moment, and proactively anticipate partner disengagement to executive leaders.
• Collaborate across Verto to ensure partner needs are met efficiently and timely.
• Understand trends within your segment via data reporting and dashboards and take appropriate actions to keep partner scores healthy.
• Provide effective ongoing project management and training to partners.
• Other duties, as assigned.

Requirements

• Ability to travel up to 75% of the time (work travel expenses covered by Verto).
• Must be based in the US, and work on a time zone +/- 1 hour from those in the continental US (GMT -8 through GMT -3).
• You must have the legal right to work in the United States. Verto Education is unable to sponsor visas for this role.
• Must be able to work remotely full-time.

Skills

• Fluency in English
• Excellent verbal and written communication skills
• Self-motivated and self-directed
• Excellent problem-solving skills
• Outstanding customer success skills, grounded in a problem-solving attitude
• Ability to foster positive and long-term relationships with customers, partners, and collaborators
• Experience collaborating closely with a diverse team of professionals with different strengths and communication styles
• Persuasive and goal-oriented
• Intermediate to advanced Asana skills preferred
• Strong computer skills, including Google suite and Microsoft suites (Excel, Word, PowerPoint)
• Ability to work independently

Location

• Remote US

Work Type

• Remote

Experience Level

• 5 to 7 years of relevant experience in customer relationship, account management or customer success related roles

Education Level

• Bachelor’s degree from an accredited college or university
• Master’s degree preferred

Salary/Compensations

• $75,000-$90,000 USD

Benefits

• Unlimited vacation + Bank Holidays
• Uncapped sick time
• Medical, dental, & vision insurance
• Fully funded Short and Long-Term Disability, and Life Insurance
• Paid Parental Leave
• 401K

About the Company

• Verto is on a mission to provide the best possible start to college.
• We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States and Europe.
• We are building a more accessible, more impactful model of higher education.
• We are a fast-growing, mission-driven organisation creating transformational global experiences.

Equal Opportunity

• Verto Education is an equal opportunity employer.
• We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates.
• We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.