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About the Role

Chelsea Piers seeks part-time Sales & Hospitality Associates to join our newest youth swim facility in Chelsea, Manhattan. In this role, you will be responsible for both delivering superior customer service and executing sales initiatives.

Responsibilities

• Leverage connectivity and retention opportunities by engaging and building relationships with members and customers
• Address customer questions, comments, or concerns in a timely manner
• Troubleshoot emerging issues as they arise; always prioritizing the customer experience
• Greet customers in an energetic and friendly manner as they enter the facility
• Respond to inbound inquiries about offerings, registration, etc. through our Customer Relationship Management system (Zoho)
• Help achieve team sales pace and targets on a monthly, quarterly, and yearly basis
• Provide a highly competitive, satisfactory, and uncompromising sales experience to all new, current, and potential clients
• Initiate or execute projects for the sales team, and drive engagement with seasonal experiences (ex: Summer Camp)
• Be educated with a working knowledge of all product and service offerings to leverage all upselling and cross selling opportunities
• Work a minimum of two shifts at the main desk per week
• Maintain in-stock and presentable conditions in all assigned work areas
• Attend weekly departmental meetings and other scheduled meetings to support operations
• Aid team members in all attendance, scheduling, registration, and check-in procedures

Requirements

• Minimum of 1 year in experience in hospitality, event, or catering sales, preferred
• Proven work experience as a Retail Sales Associate, Sales Representative, or similar role
• Prior sport/athletic experience, preferred
• High school diploma/GED required
• Strong interpersonal skills, with the ability to engage and build rapport with customers
• Excellent communication skills, both written and verbal
• Familiarity with CRM systems, preferably Zoho is preferred
• Ability to multitask and prioritize effectively
• Knowledge of product and service offerings, with a willingness to upsell and cross-sell
• Experience in operations or hospitality, with a focus on maintaining a presentable environment and supporting team members
• Flexibility to adapt to changing responsibilities and priorities
• Ability to work at least one weekend day

Skills

• Sales
• Customer Service
• Relationship Building
• Communication
• CRM Systems
• Zoho
• Upselling
• Cross-selling
• Multitasking
• Prioritization

Location

• Chelsea, New York, NY

Work Type

• Part-time
• Onsite

Experience Level

• 1 year experience in hospitality, event, or catering sales preferred

Education Level

• High school diploma/GED

Salary/Compensations

• $18.00 - $20.00 Hourly

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Transportation benefits
• Tuition assistance
• Complimentary membership to Chelsea Piers Fitness
• Other exciting venue benefits

About the Company

• At Chelsea Piers you will find colleagues who are passionate about what we do.
• Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

Equal Opportunity

• Chelsea Piers is an Equal Opportunity Employer