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About the Role

The Door is launching NYC's first Youth Exploration & Career Navigation Hub in Fall 2026. This Hub will provide a welcoming, youth-centered space where young people can explore interests, receive personalized coaching, and get connected to the best education, training, and employment opportunities across NYC. Senior Citywide Career Navigators will act as trusted guides, coaches, and connectors for young people navigating their career and education pathways, playing a critical role in transforming how youth access opportunities and build toward long-term economic mobility.

Responsibilities

Build trusting, authentic, sustained relationships with young people ages 16-24.
Conduct strengths-based career exploration conversations, including discussions of interests, strengths, goals, and barriers.
Use career assessments and tools to support exploration.
Develop individualized, flexible career and education plans that evolve over time.
Support young people in understanding labor market trends, credential requirements, and pathway options.
Help youth make informed decisions regarding employment, postsecondary education, training, apprenticeships, and other opportunities.
Maintain current, deep knowledge of workforce, education, training, and employment opportunities throughout NYC.
Make warm, well-matched referrals to best-fit opportunities both within and beyond The Door.
Coordinate warm handoffs with partner organizations.
Coordinate with Peer Advocates to accompany young people to new programs as needed.
Support young people in navigating application, enrollment, and onboarding processes.
Provide ongoing coaching and encouragement as young people move through pathways.
Welcome young people back without stigma when a pathway doesn't work out; help them reflect, recalibrate, and identify their next step.
Connect young people to The Door's full suite of wraparound services and external wraparound supports as needed.
Maintain regular communication and follow-up with participants.
Actively build and sustain warm partnerships with external workforce providers, colleges, training providers, employers, and community-based organizations across NYC.
Participate in citywide partnership meetings and collaborative initiatives.
Help identify gaps, opportunities, and challenges within the workforce ecosystem and share insights back to Hub leadership.
Serve as an ambassador for the Hub and its mission.
Maintain timely and accurate documentation in Salesforce, including case notes, referrals, and outcomes.
Track participant progress, outcomes, and persistence.
Participate in team meetings, case conferences, training, and continuous improvement discussions.
Engage in ongoing professional development.
Incorporate feedback from young people and the Youth Advisory Council into practice.
Participate in YAC-led hiring panels for Hub staff.

Requirements

Bachelor's degree, Associate's degree, industry-recognized credential, or equivalent combination of education and experience.
Minimum 3-5 years of experience working with young people or young adults ages 16-24.
Experience providing coaching, advising, navigation, counseling, workforce development, education, youth development, or related services.
Strong relationship-building, partnership-building, and communication skills; partnership building is a core requirement of the role.
Commitment to youth development, equity, and social justice.
Commitment to the "No Eject, No Reject" approach and authentic youth voice.
Experience working with young people facing systemic barriers, including housing instability, foster care involvement, justice-system involvement, mental health challenges, or disconnection from school or work.
Working knowledge of NYC's workforce and postsecondary ecosystem, including programs offered by DYCD, SBS, CUNY, NYCPS, and community-based providers.
Experience with motivational interviewing, coaching, or trauma-informed practice.
Familiarity with labor market trends and emerging career pathways.
Cultural humility and lived experience or deep familiarity with the communities The Door serves.
Proficiency in Microsoft Office and willingness to learn Salesforce and other data systems.
Bilingual (English/Spanish/French) skills preferred to support diverse populations.

Skills

Career Exploration
Career Navigation
Coaching
Relationship Building
Partnership Building
Communication
Youth Development
Equity
Social Justice
Trauma-Informed Practice
Motivational Interviewing
Microsoft Office
Salesforce

Location

Main Office - 555 Broome Street - New York, NY 10013

Work Type

Full Time
35 hours per week
Occasional evening and weekend hours as needed

Experience Level

Minimum 3-5 years of experience working with young people or young adults ages 16-24

Education Level

Bachelor's degree, Associate's degree, industry-recognized credential, or equivalent combination of education and experience.

Salary/Compensations

$70,000.00 - $80,000.00 Salary/year

About the Company

The Door has served as one of New York City's most trusted places for teens and young adults for more than 50 years.
The Door's mission is to empower young people to reach their potential by providing comprehensive youth development services in a diverse and caring environment.
A nationally recognized model for holistic youth support, The Door reaches up to 10,000 young people annually through a wide range of free, co-located services.
Youth ages 12 to 24 can access health care and health education, mental health counseling and crisis intervention, legal services, career and education programming, housing supports, services for runaway and homeless youth, arts and recreational programming, and nutritious daily meals, all under one roof.
The majority of youth served are navigating systemic barriers, including disconnection from school or work, housing instability, and involvement in foster care or the justice system.
Within this model, The Door operates a robust Career and Education Services Department (CareerED), including general work-readiness training and 14 sector-based workforce programs aligned with high-demand industries such as construction, green jobs, healthcare, information technology, retail, culinary arts, theater production, and commercial driving.
These programs combine technical training, industry-recognized credentials, paid internships, and job placement support, in partnership with institutions such as CUNY and leading employers.

Equal Opportunity

The Door is an Equal Opportunity Employer
The Door is committed to building a diverse workforce and strongly encourages individuals with lived experience and those reflective of the communities we serve to apply.