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About the Role

The General Manager II (GMII) position is responsible for managing a complex QSR or Casual Dine Restaurant or a small cluster of restaurants with annual sales generally exceeding $4M. The GMII ensures the restaurant operates to high operational and financial standards, making leadership decisions with broad discretion and judgment to ensure the overall success of the restaurant.

Responsibilities

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening.
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures all shifts are covered.
• Provides restaurant staff with consistent support, coaching, and encouragement to achieve business goals.
• Interviews job candidates and makes hiring, termination, advancement, promotion, or status change decisions.
• Promotes HMSHost as an employer of choice within the local community.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
• Manages on-boarding and off-boarding of all restaurant associates, including compliance with badging, orientation, and OJT.
• Reads and understands financial and operational data to monitor progress towards unit goals and assigns associates to meet objectives.
• Recognizes restaurant staff for contributions and performance and supports company recognition initiatives.
• Ensures that the company has the most current contact information for all associates.
• Ensures daily orders are prepared and units are stocked with appropriate product levels.
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues.
• Maintains proficiency in management information systems and tools.
• Monitors and maintains restaurant equipment, scheduling service or repairs as needed.
• Participates and manages company response to NSF and other audits.
• Minimizes waste, records as needed, and participates in food donation program.
• Assesses skill levels of restaurant associates and conducts and coordinates training activities.
• Embraces technology and inspires employees to understand and adopt new technologies.
• Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and procedures.
• Develops and implements creative strategies to increase revenue.
• Manages the day-to-day activities of associates within a defined restaurant or group of restaurants.
• Uses judgment and discretion to resolve customer and associate questions and problems.
• Utilizes associate strengths and provides ongoing feedback on progress against development and business goals.
• Implements marketing programs as directed, complies with promotional activity, and drives revenue.
• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards.
• Holds Managers and staff accountable for ensuring all safety standards are understood and followed.
• Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety.

Requirements

• Must have documented and demonstrated skills managing QSR, Casual Dine, Full Service, or similarly complex restaurants.
• Requires overall responsibility for the success or failure of the restaurant under their leadership, as identified by P&L success for multiple annual cycles.
• Generally requires a minimum of 3 years of restaurant P&L management experience with 5-7 years of underlying overall working restaurant experience.
• Demonstrates team management, delegation, and issue resolution skills.
• Ability to manage multiple and concurrent priorities.
• Demonstrates knowledge of HMSHost policies and products, service, quality, equipment, and operations standards, or ability to demonstrate this knowledge within a reasonable time.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents.
• Ability to understand menus and brand standards.
• Ability to converse comfortably with individuals.

Skills

• Team management
• Delegation
• Issue resolution
• Financial management
• Operational management
• Customer service
• Staff coaching and development
• Hiring and termination
• Training
• Technology adoption
• Brand standard compliance
• Revenue generation strategies
• Problem-solving
• Communication

Location

• JFK IAT Airport

Work Type

• Full-time

Experience Level

• Minimum 3 years P&L management experience
• 5-7 years overall restaurant experience

Education Level

• Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement.

Salary/Compensations

• $79,728.00 to $93,798.00

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

About the Company

• Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is a global leader in travel retail and hospitality.

Equal Opportunity

• Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer.
• It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations.
• The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).