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About the Role

The Returns Representative is responsible for managing and processing customer, technician, branch, and vendor returns within a distribution center. This role involves researching customer accounts, verifying product and inventory information, determining the proper disposition of returned merchandise, and ensuring accurate documentation and compliance with company procedures. Requires strong computer proficiency, attention to detail, problem-solving abilities, and effective communication.

Responsibilities

Process customer, technician, and branch overstock returns accurately and efficiently.
Move returned merchandise to various locations within the department using a hand pallet jack or cart.
Determine the appropriate disposition of returned products to maximize ROI, including proper identification and handling of hazardous materials.
Research customer accounts and credit information across multiple computer systems.
Accurately process, pack, and document products being returned to vendors for credit or replacement.
Ensure controlled interface with internal customers and departments, keeping records of significant interactions.
Serve as a company representative when communicating with business partners via phone and email to obtain return authorizations (RAs).
Process technician and branch overstock returns.
Accurately maintain shared and individual tracking spreadsheets.
Identify and verify correct item code, serial number, lot number, expiration date, and tie back to original purchase order.
Provide regular reporting to management on product and vendor related information.
Receive, process, and create monthly inventory transfers to and from core Distribution Centers (DCs).
Communicate professionally and effectively via phone and email with customers, technicians, field representatives, and business partners.
Perform other reasonably related duties as assigned.
Participate in special projects and perform other duties as required.
Meet company standards for quantity and quality of work, ensuring compliance with all Company policies and procedures.
Adhere to Company policies, procedures, and directives regarding standards of workplace behavior.

Requirements

Experience with basic warehousing operations is preferred.
Ability to pass machine driver safety training for all required equipment.
Ability to read fine print and differentiate products with similar characteristics.
Ability to follow instructions, handle multiple assignments, and prioritize tasks effectively.
Ability to troubleshoot by verifying documentation against product information.
Ability to understand verbal and written instructions.
Ability to interact effectively with team members, customers, vendors, and business partners.
Self-starter with a strong attention to detail and the ability to maintain accuracy.
Strong follow-up skills and the ability to evaluate information and make sound decisions.
Ability to grasp, bend, stand, reach above shoulder height, and walk extensively throughout the warehouse.
Must be able to lift and push/pull up to 50 pounds.
May encounter various environmental conditions, such as hot and cool temperatures, hazardous items, noise, and dust.
Must be able to work while standing and walking on concrete floors for extended periods.
May be required to use step ladders.
Must be able to stand while operating equipment bearing full weight on both feet.
May be required to work on powered industrial equipment that operates up to five racks high.
Performs multiple, repeated, and sustained hand-eye movements while using a computer keyboard and screen.

Skills

Basic computer skills, including Microsoft Outlook, Word, and Excel
Detail-oriented with excellent problem-solving skills.
Basic reading, writing, and math skills.
Strong written and verbal communication skills.
Knowledge of HSI systems, including A system (Credit & Returns, NSP, Customer Service).
Strong reconciliation and numerical skills

Location

New Berlin, WI Distribution Center

Work Type

On-site
Full-time

Experience Level

Entry Level

Education Level

High school diploma or equivalent required

Salary/Compensations

$34,381 - $47,275

Benefits

Medical, Dental, and Vision Coverage
401K Plan with Company Match
PTO
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities

About the Company

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Henry Schein's official U.S. website is www.henryschein.com.
Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.

Equal Opportunity

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.