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About the Role

This role supports the Practice Coordinator in managing daily operations, including patient check-in, scheduling, and administrative tasks within the Pulmonary Medicine department.

Responsibilities

• Facilitate coordination of daily check-in, scheduling, check-out, and back-end duties.
• Support staff and assist all patients at the front check-in desk.
• Coordinate patient referrals and prior authorizations for diagnostic testing or procedures.
• Schedule surgical procedures.
• Greet patients promptly, courteously, and professionally.
• Interact with a diverse patient population.
• Utilize the electronic medical record for patient registration and record maintenance.
• Update insurance information, collect co-pays, and perform other assigned duties during patient check-in.
• Be knowledgeable with state and government agencies for patient consents and work with facilities for proxy consents.
• Schedule follow-up appointments and referrals upon patient check-out.
• Communicate professionally and timely with providers, patients, clinical care teams, and insurance companies.
• Answer incoming phone calls and direct them appropriately.
• Maintain a professional image by adhering to the dress code.
• Initiate the surgical booking process.
• Compile booking sheets, surgical consents, pre-op orders, prior authorization, and pre-admission forms.
• Prepare patient disability and out-of-work/school paperwork.
• Update the system with registration, scheduling, and insurance information.
• Discuss financial obligations, explain regulatory forms, and answer patient questions.
• Work in multiple systems during patient interactions and phone calls for accurate registration and workflow support.
• Understand the practice and hospital strategic plan.
• Support departmental plans, policies, procedures, and initiatives.
• Represent the organization and support its ideals and principles.
• Exemplify guiding principles.
• Ensure an optimal patient experience.
• Promote patient and employee safety as a top priority.
• Maintain a safe environment and promptly report issues.
• Understand patient safety goals.

Requirements

• High School Diploma/G.E.D. required.
• Associate's Degree preferred.
• 3-5 years of office experience or three years of related experience in a medical practice preferred.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgment and ability to problem-solve; escalate issues as needed.
• Strong teamwork skills and work ethic.
• Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
• Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
• Reasonable efforts shall be made to ensure that information is adequately protected from unauthorized access and modification.

Skills

• Electronic health record usage
• Microsoft Office
• Customer service
• Multi-tasking
• Time management
• Problem-solving
• Teamwork
• Work ethic

Location

• United States of America

Work Type

• Day shift

Experience Level

• 3-5 years

Education Level

• High School Diploma/G.E.D.
• Associate's Degree

Salary/Compensations

• $49,763.00 - $69,668.00

About the Company

• Albany Medical Center is an equal opportunity employer.
• Albany Med Health System is an equal opportunity employer.
• This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Equal Opportunity

• Albany Medical Center is an equal opportunity employer.
• Albany Med Health System is an equal opportunity employer.