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About the Role

Responsible for facilitating complex projects from proposal through post-implementation, serving as a Subject Matter Expert in assigned systems within 18 months.

Responsibilities

• Prepare well-documented functional specifications, test plans, and test cases.
• Conduct research and analysis of complex data to ensure accuracy of functional design.
• Mentor less experienced staff in application training, research analysis, and project methodology.
• Serve as functional lead on complex projects for assigned applications.
• Schedule and facilitate project team meetings, documenting and distributing minutes.
• Meet with business clients to understand application change requirements and provide feedback.
• Participate in design discussions and deliver required functional specifications.
• Coordinate and provide estimates for large projects, including timelines and phases.
• Consult and advise on how applications may be impacted by enterprise-wide initiatives.
• Collaborate with vendors and technical teams to understand project functionality and implementation.
• Serve as Test Coordinator for large project initiatives involving multiple applications.
• Participate in and document data mapping for system integration, conversion, and acquisition projects.
• Prepare test plans and scripts based on functional specifications.
• Manage and/or execute test cases to verify changes and enhancements.
• Serve as functional lead with other project team members on impacting systems.
• Monitor functional specifications and change requests to ensure project scope and regulatory compliance.
• Ensure adherence to business requirements and Corporate Technology standards.
• Ensure change requests are consistently documented, reviewed, and resolved.
• Ensure efficient and timely resolution of issues arising from testing or implementation.
• Coordinate and manage post-implementation activities, including feedback, issue resolution, and debrief.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards and implement audit points and regulatory requirements.
• Complete other related duties as assigned.

Requirements

• Minimum of 6 years combined higher education and/or operational/business analytics experience.
• Existing experience with Patch Management, including governance processes, runbooks, patch workflows, and established relationships across teams.
• Experience with patch management dashboard, reporting, and metrics to identify trends and drive continuous process improvements.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong time management skills.
• Strong lateral thinking skills.
• Strong problem-solving skills.
• Proficiency with personal computers and pertinent software packages.
• Excellent problem-solving skills to assist in issue resolution.
• Bachelor's degree.
• Subject matter expert in business with knowledge or experience utilizing application/system being supported.
• Capable of working on multiple projects of a complex nature.
• Advanced understanding of applications supported with a sound knowledge of interfacing/integrated applications.
• Advanced knowledge and focus of the entire system to work on projects outside of normal BAU.
• Ability to effectively use project management, word processing, and spreadsheet applications.
• Excellent understanding of the Bank’s application framework.
• Familiarity with application development software and hardware platforms.
• Ability to understand business(es) being supported and its’ terminology.
• Ability to effectively present to all levels of management.
• Ability to multitask for various components of complex projects.
• Ability to coordinate between applications and business units.
• Ability to work in a team environment as well as autonomously.
• Ability to recognize project milestones and delivery dates.
• Ability to recommend and implement solutions.
• Proactive.
• Detail-oriented.
• Strong understanding of Bank acquisition methodology or relevant conversion experience.

Skills

• Patch Management
• Governance processes
• Runbooks
• Patch workflows
• Patch management dashboard
• Reporting
• Metrics
• Project management applications
• Word processing applications
• Spreadsheet applications
• Application development software
• Hardware platforms

Location

• Buffalo, New York, United States of America

Work Type

• Full-time

Experience Level

• Minimum of 6 years combined higher education and/or operational/business analytics experience

Education Level

• Bachelor's degree

Salary/Compensations

• $85,800.00 - $143,000.00 Annual (USD)

Benefits

• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year

About the Company

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.

Equal Opportunity

• Promote an environment that supports belonging and reflects the M&T Bank brand.