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About the Role
This position is responsible for receiving and compiling loss mitigation documentation from customers and evaluating loss mitigation files for completion. This role serves as a critical control point for the loss mitigation process, ensuring that all investor requirements are met with respect to documentation for loss mitigation.
Responsibilities
- Understand investor’s waterfall and required documents for loss mitigation.
- Ensure receipt of all required documentation, including, but not limited to, a hardship letter, bank statements, pay stubs, alimony agreements and evidence of social security or pension payments.
- Identify proof of income listed on financial documents.
- Request missing or additional documentation needed to move forward with the borrower’s request for loss mitigation.
- Communicate with the Single Point of Contact regarding follow up document requests.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Requirements
- A combined 2 years’ higher education and/or work experience.
- General personal computing skills including proficiency with word processing and spreadsheet software.
Skills
- Collections experience
- Knowledge of M&T systems
Location
- Getzville, New York, United States of America
Work Type
- Full-time
Experience Level
- 2 years combined higher education and/or work experience
Education Level
- Associate’s degree
Salary/Compensations
- $18.68 - $31.14 Hourly (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.