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About the Role
As a Team Member at Tim Hortons, your top priority is guest satisfaction. You will have the opportunity to deliver and create exceptional guest experiences by preparing quality food items and providing outstanding customer service.
Responsibilities
- Bake food products and deliver outstanding customer service.
- Process food orders.
- Clean and re-stock multiple areas of the restaurant.
- Prepare food and beverage orders.
- Ensure bakery products are fresh and accurate, following all company procedures and adhering to product shelf-life standards.
- Maintain an appealing showcase with a variety of high-quality products.
- Enhance the guest and employee experience through friendly and attentive behavior.
- Employ proper procedures to ensure accuracy in every order and prepare and finish products to meet quality standards.
- Support speed of service targets by working efficiently.
- Address guest concerns or complaints promptly.
- Follow all operational standards and guidelines for product preparation and equipment operation.
- Monitor inventory of bakery products and prepare products as needed.
- Prepare products in appropriate quantities to minimize waste and record prepared items and waste.
- Respond to showcase and product needs.
- Assist in serving guests when necessary.
- Regularly monitor and record temperatures of required products, fridges, and freezers.
- Adhere to all restaurant policies, procedures, and standards.
- Maintain a clean and organized kitchen.
- Work in compliance with occupational health and safety legislation.
- Follow safe work practices and procedures.
- Use personal protective equipment or clothing as required.
- Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly.
- Operate equipment and machinery safely.
Requirements
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Ability to stand for prolonged periods of time.
- Ability to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate amounts of weight (5 – 50 lbs.).
- Ability to operate cash register system requiring repetitive hand movement and fine coordination.
- Ability to work with and train other employees.
- Ability to handle frequent interruptions, tasks, and position changes.
- Ability to work in environments with frequent exposure to cold/freezing and high heat temperatures.
- Ability to verbally communicate to exchange information.
- Ability to see in the normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction.
- Ability to use and wear a headset, if needed.
- Regular and predictable attendance is required.
Skills
- Guest satisfaction
- Baking
- Customer service
- Food preparation
- Beverage preparation
- Order processing
- Cleaning
- Restocking
- Communication skills
- Interpersonal skills
- Hospitality
- Inventory monitoring
- Waste minimization
- Temperature monitoring
- Equipment operation
- Occupational health and safety compliance
- Safe work practices
- Personal protective equipment usage
- Cash register operation
- Electronic device usage
Location
- Williamsville, NY
Work Type
- Part-time
- Overnight (3am-11am)
- Includes 1 weekend day
About the Company
- Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Equal Opportunity
- Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.