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About the Role

Responsible for coordinating the intake, scheduling, and care delivery process for patients. Conducts interviews with patients to compile intake information. Makes referrals to service providers based on patient needs and assessment. Works under the general supervision of the Admission Team Manager.

Responsibilities

• Receives intake and informational calls and directs them to the appropriate party.
• Assists with phone calls to non-admitted patients to facilitate admissions.
• Assists in the day-to-day coordination of team clinical functions, facilitates, and schedules assessments.
• Obtains complete demographic and insurance information from the appropriate source.
• Obtains medical certification and less than six-month prognosis for Hospice patients from the attending physician prior to the assessment visit.
• Obtains and retrieves medical information pertinent to the referral prior to the nursing assessment when possible.
• Notifies Team Manager or Director of scheduling concerns and documentation/insurance requirements.
• Ensures nursing staff has current and accurate patient information attached to the patient chart.
• Understands and applies local coverage Determination Policies to identify the best system of care for the prospect and assure Hospice eligibility.
• Understands and applies Medicare, Medicaid, and third-party requirements for eligibility and informs referral sources as necessary.
• Participates in the verification of insurance benefits and follows up on third-party insurance authorization when necessary.
• Acts as a resource person for insurance information to all staff.
• Participates in special projects, statistical reporting, and analysis as necessary.
• Performs necessary clerical tasks including filing, mailing, record keeping, copying, and other assigned tasks to ensure professionally organized medical and statistical records and to facilitate referral processing.
• Enters all patient information, telephone calls, and prospect disposition into the EMR System.

Requirements

• Demonstrates bias for action, acts on what is important, is proactive and creative, possesses a can-do attitude, ability to multi-task, has the ability to work under pressure and keep difficult situations in perspective.
• Experience in a healthcare environment preferred.
• Experience in Hospice & Palliative Care helpful.

Skills

• Clerical tasks
• Filing
• Mailing
• Record keeping
• Copying
• EMR System usage
• Insurance verification
• Communication

Work Type

• Hourly

Education Level

• High School Diploma/GED

Salary/Compensations

• $21.75 per hour

Benefits

• Employer 401k contribution regardless of employee participation
• Additional 401k contribution given as match with employee participation
• Health Insurance with vision component copayment plan, or high-deductible plan (FT status)
• HSA with high-deductible health plan twice annual Employer contribution (FT status)
• Dental Insurance (FT status)
• Flexible Spending Account (FT status)
• Paid Time Off (PTO)
• NYS Sick Leave
• Tuition Assistance Program

About the Company

• Hospice offers a Robust Total Rewards Package