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About the Role

This role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes.

Responsibilities

Lead, mentor, and manage the Oracle ERP Application Management Support (AMS) team, overseeing workload allocation, SLAs, and performance.
Provide expert functional and technical support for core Oracle EBS Supply Chain 12.1 and 12.2 modules (Purchasing/P2P, Order Management/O2C, Inventory, BOM/WIP, OPM, Shipping/Receiving, and WMS).
Oversee end-to-end supply chain flows and maintain smooth integration between Oracle EBS and downstream platforms (Anaplan, SAP, ASCP).
Act as the primary escalation point for critical ERP issues, conducting deep root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.
Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.
Direct Oracle Support (SR) interactions, managing diagnostics, bug fixes, patches, and solution deployments.
Coordinate EBS 12.1 and 12.2 environment maintenance, including online patching (ADOP) cycles, upgrades, and system stability alongside infrastructure and DBA teams.
Partner with Supply Chain, Manufacturing, Logistics, and Finance stakeholders to translate business needs into prioritized IT activities.
Gather and document functional requirements while managing UAT, regression testing, SOP documentation, and change control.
Ensure all ERP activities adhere to audit requirements, internal compliance standards, and formal change management procedures.
Drive process standardization, optimization, and continuous improvement across enterprise business systems.
Proactively identify and embed AI-driven solutions into supply chain, manufacturing, and enterprise workflows to generate business value.

Requirements

Bachelor’s degree in Computer Sciences, IT (or equivalent professional experience) with deep hands-on expertise in Oracle E-Business Suite 12.1 and 12.2 environments.
Comprehensive functional knowledge of Oracle EBS Supply Chain modules, with an end-to-end understanding of P2P and O2C business processes.
Practical experience supporting EBS 12.1 to 12.2 migrations, online patching (ADOP), and upgrade-related activities.
Skilled in writing and reviewing SQL code for top-down problem resolution, with strong working knowledge of Oracle workflows, concurrent processing, diagnostics, and Azure.
Proven ability to independently troubleshoot complex SCM production issues, backed by a strong ownership mindset to drive technical fixes and enhancements to closure.
Superior stakeholder management and communication skills, with a collaborative approach to building cross-functional partnerships.
Highly detail-oriented, resilient, and adaptable, with a rigorous approach to delivering high-quality results within tight deadlines.
Working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA), ASCP, or supply chain-related intercompany accounting.
Oracle EBS SCM/Technical certifications and familiarity with ITIL or service management processes is preferable.
Experience with global ERP rollouts, hypercare support, 24x7 managed services models, or embedding AI tools into ERP workflows.

Skills

Oracle E-Business Suite (12.1 and 12.2)
Supply Chain Modules (Purchasing/P2P, Order Management/O2C, Inventory, BOM/WIP, OPM, Shipping/Receiving, WMS)
SAP
Anaplan
ASCP
Oracle Financials (GL, AP, AR, Costing, SLA)
SQL
Oracle Workflows
Concurrent Processing
Diagnostics
Azure
ITIL
AI-driven solutions

Location

Cambridge
London

Work Type

Hybrid
Full Time
Permanent

Experience Level

Senior
Lead

Education Level

Bachelor’s degree in Computer Sciences, IT (or equivalent professional experience)

Benefits

Flexible benefits package
Opportunities for learning & development through our varied programme

About the Company

Mundipharma is a global healthcare company focussing on customers across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East.
Mundipharma is dedicated to bringing innovative treatments to patients in the areas of pain management, infectious disease as well as other severe and debilitating disease areas.
Their guiding principles, centered around Integrity and Patient-Centricity, are at the heart of everything they do.

Equal Opportunity

Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority.
We believe this isn’t just the right thing, but also the smart thing to do.
We are on a journey and will seek to move forward together through education and awareness to build a culture that welcomes and celebrates diversity and uniqueness.
We will create a workplace environment where everyone can, every day, bring their authentic selves and is treated with dignity and respect.