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About the Role

Brooks Automation is a growing, fast-paced technology leader of Automation Solutions, supporting the dynamic and expanding Semiconductor and Life Sciences Lab markets. We are looking for a Field Service Engineer to join our team as we accelerate our growth journey.

Responsibilities

• Perform complex customer support activities involving the installation, modification, repair, and preventive maintenance of Brooks’ equipment and systems.
• Isolate and resolve complex equipment malfunctions, and implement corrective action.
• Lead or perform installation, modification, repair, testing, upgrade, preventive diagnosis, and maintenance on software and hardware.
• Interface with customers to ensure satisfaction with equipment and service levels, and participate in customer operational/status meetings.
• Maintain a safe and clean working environment by conforming to Brooks and customer’s work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems.
• Submit required reports, such as Service and Status Reports, on all support activities.
• React productively to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties.
• Train Brooks and customer personnel in equipment operation and maintenance procedures.
• Mentor and train less experienced Service Engineers.
• Drive continuous improvement programs and projects for both customers and Brooks to resolve issues.
• Initiate, evaluate, and document new processes or improvements to existing processes.
• Create reports, project plans, training plans, certification matrices, and other documentation as required.
• Present at the Customer’s site or at a Brooks’ office, directly to the Customer and/or with Brooks’ Management.
• May be required to work in a Clean Room environment wearing a full clean room suit.
• Work schedule is to align with customer needs, flexible to include Compressed Work Weeks (CWW), night shifts, and weekends.
• Be available for on-call assignments.

Requirements

• Associate's Degree in a technical discipline, technical Certificate or equivalent work experience.
• Minimum of 3 years of experience providing electro-mechanical / electronics technical support / repair service.
• Experience with lasers and sensing devices for positioning circuitry on robotic units.
• Experience troubleshooting microelectronics schematics and digital circuits.
• Proficiency with PCs, Windows, and DOS based Operating Systems.
• Valid driver’s license, good driving record, reliable mode of transportation.
• Qualified to obtain a credit card for expenses.
• Able to obtain a valid passport for the term of employment.
• Ability to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
• Ability to work in awkward positions and in confined spaces.
• Ability to travel, domestically and internationally as needed.
• Available for specific emergency on-call work.

Skills

• Electro-mechanical technical support
• Electronics repair service
• Lasers and sensing devices
• Microelectronics schematics troubleshooting
• Digital circuits troubleshooting
• PC, Windows, and DOS Operating Systems proficiency

Location

• Austin, TX Area

Work Type

• Onsite
• Flexible scheduling
• Compressed Work Weeks (CWW)
• Night shifts
• Weekends
• On-call

Experience Level

• Minimum of 3 years of experience

Education Level

• Associate's Degree in a technical discipline
• Technical Certificate
• Equivalent work experience

Salary/Compensations

• $36.79 USD to $49.78 USD
• Eligible for an annual discretionary bonus

Benefits

• Medical, Dental, Vision and Disability Insurance
• 401(k) Plan
• Company-paid holidays
• PTO (vacation and sick time)

About the Company

• Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry.
• Offers precision robotics, integrated automation systems, and contamination control solutions.
• Empowers chip manufacturers worldwide.
• Product portfolio includes robots, vacuum systems, and atmospheric robots for semiconductor manufacturing.
• New ideas, technologies, and ways of thinking are driving our future.
• Customer-focused culture encourages employees to embrace innovation and collaborate.

Equal Opportunity

• Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer.
• Welcomes all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
• Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively.
• Celebrates the unique experiences and perspectives each individual brings.
• Brooks Automation participates in E-Verify® to confirm eligibility for employment in the United States.