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About the Role
The Technology Systems Support Analyst will provide backend support and ensure the seamless operation of core technology systems, including EHR, CRM, and scheduling platforms. This role is ideal for a proactive, solutions-oriented professional with a deep understanding of health tech systems, integrations, and the challenges of a fast-paced startup environment.
Responsibilities
- Provide technical support and maintenance for EHR, CRM, scheduling platform, and other systems to ensure optimal performance and uptime.
- Troubleshoot and resolve system issues, collaborating with internal teams and external vendors.
- Support the implementation of new tools and platforms with existing systems to enhance workflows and data connectivity.
- Optimize system configurations to support business objectives and improve operational efficiency.
- Provide strategic recommendations to vendor relationship managers for system enhancements and future technology investments.
- Develop and maintain detailed documentation for system processes, integrations, and configurations.
Requirements
- 3 years of work experience.
Experience Level
- 3 years
Salary/Compensations
- $95,472.00 - $106,080.00 Annual
Benefits
- Health insurance
- Life insurance
- Retirement benefits
- Participation in the company’s equity program
- Paid time off, including vacation and sick leave
About the Company
- Cityblock values diversity as a core tenet of the work we do and the populations we serve.
Equal Opportunity
- We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.