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About the Role

We are seeking an Administrative Support professional with strong organizational skills and attention to detail to manage the daily flow of correspondence and documentation. You will partner with the International Client Services team to safeguard records, escalate urgent requests, and provide essential support for timely, high-quality service.

Responsibilities

• Manage the daily flow of international correspondence by receiving, reviewing, routing, and processing documents received through mail, email, fax, web submissions, and document uploads.
• Ensure policyholder and financial professional requests are accurately indexed, tracked, and delivered to the appropriate teams for timely processing.
• Process and maintain customer records using company systems, ensuring documentation is complete, organized, and accurately retained in accordance with company policies.
• Receive, log, and safeguard important documents, including financial transactions and customer correspondence, while maintaining appropriate chain-of-custody procedures.
• Communicate professionally with internal and external customers in both English and Spanish to support departmental operations and facilitate timely resolution of service requests.
• Partner with teammates to ensure information is accurately communicated and administrative processes are completed efficiently.
• Exercise sound judgment by identifying urgent, sensitive, or potentially fraudulent items and escalating them through the appropriate channels.
• Help maintain secure, compliant administrative processes by following established procedures and supporting accurate record retention.
• Maintain office supplies, monitor inventory levels, and ensure department equipment and resources are ready to support daily operations.
• Assist with departmental administrative activities that contribute to an organized, efficient, and productive work environment.
• Partner with the International Client Services team to identify opportunities to improve workflows, enhance operational efficiency, and support exceptional service delivery.
• Continuously build your knowledge of company systems, processes, and best practices while embracing new tools, feedback, and evolving business needs.

Requirements

• High School Diploma/GED required.
• Execution Excellence: Balances speed, accuracy, and attention to detail while managing multiple administrative priorities.
• Client Focus: Provides responsive, professional support that contributes to a positive experience for policyholders, financial professionals, and internal partners.
• Organization: Maintains accurate records, tracks important documentation, and keeps information and resources organized for efficient access.
• Communication: Communicates clearly, timely, and professionally in both English and Spanish with internal and external customers.
• Sound Judgment: Identifies urgent, sensitive, or unusual items and escalates concerns appropriately, including potential fraud or irregular activity.
• Accountability: Takes ownership of assigned work, follows established procedures, and handles sensitive information and financial documents responsibly.
• Collaboration: Partners effectively with teammates and other departments to route requests, resolve issues, and support timely service.
• Adaptability: Learns new systems and processes quickly while navigating changing priorities and multiple technology platforms.
• Continuous Improvement: Seeks opportunities to improve administrative workflows, efficiency, and service quality.

Skills

• English
• Spanish

Work Type

• Hybrid

Education Level

• High School Diploma/GED

Salary/Compensations

• $40k-$45k

Benefits

• Comprehensive medical, dental, and vision coverage
• HSA and 401(k) company match
• Paid time off
• Employer-paid life and disability insurance

About the Company

• Fast-growing, privately held insurance company on a path to becoming a leading U.S. retail platform.
• Believes every client and customer relationship holds the potential to become something greater.
• Redefining how great talent connects with meaningful work, enabling an ambitious strategy while building a culture of high performance, creativity, and partnership.

Equal Opportunity

• Committed to equal employment opportunity and encourage people from all backgrounds to apply.
• Make hiring decisions based on merit and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or any other protected status.
• Strive for a meaningful interview experience for all candidates.
• If you need an adjustment or accommodation due to a disability or medical condition during the hiring process, please let your recruiter know.