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About the Role

As a Shift Lead at Blank Street, you will play a key role in bringing our mission to life with your team. You will lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM and Training Team to help train new employees
Ensure new team members follow all recipes, training for menu items and processes, and wear correct uniform
Open and close the location safely and responsibly
Ensure cleaning duties for the store are followed at the beginning, during, and end of the shift
Handle minor customer issues in a positive and solution-focused manner
Lead all store-level initiatives with operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability
Develop a loyal neighborhood customer base for your store

Requirements

2+ years of experience in a customer service leadership position, preferably in hospitality or coffee
18+ years of age
Able to lift 25+ lbs
Able to stand for long periods of time
Availability that meets the needs of our cafes
Full Time: 30-40 hours per week, 4-5 days per week
Must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Weekend and holiday availability preferred
Must be authorized to work in the US

Skills

Friendly, open and approachable
Strong knowledge of coffee and equipment
Strong decision making
Multi-tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections
Able to work at a fast pace in high volume environments
Exemplary ambassador of our brand
Desire to foster growth with team members

Location

Work Type

Full Time

Experience Level

2+ years leadership experience

Salary/Compensations

$21.00/hour plus tips

Benefits

A comprehensive Barista accreditation and training program
Tenure based paid time off
Commuter benefits
Sick time
1.5x pay on select holidays
Complimentary coffee and treats on shift
Free Blank Street swag

About the Company

Blank Street is on a mission to become the defining food and beverage brand of its generation.
Blank Street aims to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
Blank Street is reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient.

Equal Opportunity

Upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)